--- title: "Connect SmartEmailing and SolarWinds Service Desk - APIANT.ai" description: "When \"New Contact\" fires in SmartEmailing, your agent runs \"Add comment\" in SolarWinds Service Desk." canonical: "https://apiant.ai/connect/smartemailing-to-solarwinds-service-desk" --- # Connect SmartEmailing and SolarWinds Service Desk When **New Contact** fires in [SmartEmailing](https://apiant.ai/connections/smartemailing), your agent runs **Add comment** in [SolarWinds Service Desk](https://apiant.ai/connections/solarwinds-service-desk), or **New Asset** in SolarWinds Service Desk to **Add Contact list** in SmartEmailing. Describe the whole flow and it is built, tested on every scenario and kept running. SmartEmailing **2** triggers SmartEmailing **17** actions SolarWinds Service Desk **10** triggers SolarWinds Service Desk **29** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want SmartEmailing and SolarWinds Service Desk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What SmartEmailing and SolarWinds Service Desk can do together ### From SmartEmailing to SolarWinds Service Desk - When **New Contact** in SmartEmailing then **Add comment** in SolarWinds Service Desk - When **Updated Contact** in SmartEmailing then **Add department** in SolarWinds Service Desk ### From SolarWinds Service Desk to SmartEmailing - When **New Asset** in SolarWinds Service Desk then **Add Contact list** in SmartEmailing - When **New Change** in SolarWinds Service Desk then **Create or Update Contact** in SmartEmailing Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with SmartEmailing and SolarWinds Service Desk ## Triggers and actions 12 triggers · 46 actions - Trigger **New Contact** Triggers when a new contact is added to your SmartEmailing account. - Trigger **Updated Contact** Triggers when an existing contact is updated in SmartEmailing. - Action **Add Contact list** Creates a new contact list in SmartEmailing. - Action **Add Custom field** Creates a new contact custom field in SmartEmailing with the given name and type. - Action **Create or Update Contact** Creates a contact in SmartEmailing, or updates the existing contact with the same email address, optionally adding it to contact lists. - Action **Delete Contact** Permanently deletes a contact and anonymizes its data (GDPR forget). This cannot be undone. - Action **Get Contact** Returns a single contact by email address or ID, including contact list memberships and custom field values. - Action **Get Contact list** Returns a single contact list by its ID with all its properties, such as name, sender details and engagement rates. - Action **List Contact lists** Returns all contact lists in your SmartEmailing account. - Action **List Contacts** Returns contacts in your SmartEmailing account, optionally filtered by email, name, company and other contact details, including their list memberships and custom field values. - Action **List Contacts in list** Returns the contacts that belong to a contact list, with their details and list memberships. - Action **List Custom fields** Returns the custom field definitions set up in your SmartEmailing account, optionally with their options. - Action **List Newsletters** Returns your finished newsletters with their sender details, send times and open, click and unsubscribe counts. - Action **Send custom email** Sends a SmartEmailing email or email template to one recipient, with optional subject, preheader and dynamic content overrides. - Action **Send transactional email** Sends a transactional email (no unsubscribe link) to one recipient, either from a saved email/template or from a subject and body you supply. - Action **Trigger event** Fires a named event for a contact, starting any SmartEmailing automation scenarios listening for that event name. - Action **Unsubscribe Contact** Unsubscribes a contact from a chosen contact list. - Action **Update Contact email address** Changes a contact's email address in SmartEmailing, moving all of the contact's data to the new address. - Action **Update Contact list** Updates an existing contact list's name, public name, sender name, sender email or reply-to address. Only the values you provide are changed. - Trigger **New Asset** New asset in your inventory. - Trigger **New Change** New change in your service desk. - Trigger **New Contract** New contract was added. - Trigger **New Hardware** New hardware in your inventory. - Trigger **New Incident** Triggers when a new incident is created. - Trigger **New Problem** New problem in your service desk. - Trigger **New Purchase Order** Polling trigger for new purchase orders. - Trigger **New Release** New release in your service desk. - Trigger **New Risk** New risk was detected. - Trigger **New User** New user in your account. - Action **Add comment** Add a comment to an incident/problem/change etc. - Action **Add department** Create a department. - Action **Add site** Create a site. - Action **Add time track** Log time on a record. - Action **Create Asset** Add a new asset to your inventory. - Action **Create Change** Add a new change to your service desk. - Action **Create Contract** Create a new contract. - Action **Create Hardware** Add a new hardware to your inventory. - Action **Create Incident** Add a new incident to your service desk. - Action **Create Problem** Add a new problem to your service desk. - Action **Create Release** Add a new release to your service desk. - Action **Create Solution** Add a new solution to your service desk. - Action **Create User** Add a new user. - Action **Delete incident** Delete an incident. - Action **Get Asset** Returns one asset (other_asset) by id. - Action **Get change** Retrieve one change by id. - Action **Get contract** Returns one contract by id. - Action **Get hardware** Retrieve one hardware asset by id. - Action **Get incident** Retrieve one incident by id. - Action **Get problem** Retrieve one problem by id. - Action **Get release** Retrieve a single release by id. - Action **Get user** Retrieve one user by id. - Action **List users** List users, paginated. - Action **Update change** Update a change. - Action **Update hardware** Update a hardware asset. - Action **Update incident** Update an incident. - Action **Update problem** Update a problem. - Action **Update solution** Update a solution. - Action **Update user** Update a user. ## Each app on its own - [ **SmartEmailing** SmartEmailing is an e-marketing automation tool in the Czech Republic and the Slovak.](https://apiant.ai/connections/smartemailing) - [ **SolarWinds Service Desk** Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.](https://apiant.ai/connections/solarwinds-service-desk) Reviews ## What our customers say ## More from SmartEmailing - [ **SmartEmailing to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/smartemailing-to-stripe) - [ **SmartEmailing to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/smartemailing-to-trello) - [ **SmartEmailing to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/smartemailing-to-zoom) - [ **SmartEmailing to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/smartemailing-to-twilio) - [ **SmartEmailing to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/smartemailing-to-typeform) - [ **SmartEmailing to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/smartemailing-to-webflow) ## More into SolarWinds Service Desk - [ **Adobe Acrobat Sign to SolarWinds Service Desk** Adobe Acrobat Sign is a cloud-based e-signature service that allows the user to send, sign, track, and...](https://apiant.ai/connect/adobe-acrobat-sign-to-solarwinds-service-desk) - [ **HubSpot to SolarWinds Service Desk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-solarwinds-service-desk) - [ **Salesforce to SolarWinds Service Desk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-solarwinds-service-desk) - [ **Slack to SolarWinds Service Desk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-solarwinds-service-desk) - [ **Google Sheets to SolarWinds Service Desk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-solarwinds-service-desk) - [ **Gmail to SolarWinds Service Desk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-solarwinds-service-desk) Questions ## SmartEmailing and SolarWinds Service Desk, answered ### ### What can start an automation from SmartEmailing? Any of SmartEmailing's 2 triggers in the catalog, including New Contact and Updated Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SolarWinds Service Desk when something happens in SmartEmailing? Any of SolarWinds Service Desk's 29 actions, including Create Asset, Create Change, Create Contract and Create Hardware. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SolarWinds Service Desk to SmartEmailing? Yes. When something happens in SolarWinds Service Desk, your agent can act in SmartEmailing too. This page covers both directions: SolarWinds Service Desk's triggers and SmartEmailing's actions are listed here as well. ### ### Do I have to build a connector for SmartEmailing or SolarWinds Service Desk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use SmartEmailing and SolarWinds Service Desk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.