Integration

Connect ShipStation to Freshworks CRM

When something happens in ShipStation, your agent does the next thing in Freshworks CRM. Describe it in plain language and the automation is built, tested on every branch and kept running.

ShipStation1 triggerShipStation18 actionsFreshworks CRM6 triggersFreshworks CRM17 actions

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What do you want ShipStation and Freshworks CRM to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with ShipStation and Freshworks CRM

Triggers and actions 7 triggers · 35 actions

Trigger
New or Updated Order
Polling trigger: fires when an order is created or modified.
Action
Add Warehouse
Create a new warehouse location. POST /warehouses (ShipStation API v1).
Action
Create or Update Order
Create a new order or update an existing one (upsert by orderNumber/orderKey).
Action
Delete Order
Delete (deactivate) an order by its ShipStation order ID.
Action
Get Customer
Retrieve a single customer by customer ID.
Action
Get Order
Retrieve a single order by its ShipStation order ID.
Action
Get Product
Retrieve a single product by ID. GET /products/{productId} (ShipStation API v1).
Action
Get Rates
Get shipping rate estimates for a carrier between two locations and package.
Action
Get Store
Retrieve details of a single store by ID. GET /stores/{storeId} (ShipStation API v1).
Action
Get Warehouse
Retrieve details of a single warehouse by ID. GET /warehouses/{warehouseId} (ShipStation API v1).
Action
List Carriers
List the shipping carriers connected to the account.
Action
List Customers
List customers in the ShipStation account.
Action
List Orders
List orders, optionally filtered by status, customer, or modified date.
Action
List Products
List products in the ShipStation catalog.
Action
List Stores
Retrieve the list of stores connected to the account. GET /stores (ShipStation API v1).
Action
List Warehouses
List the ship-from warehouse locations configured in the account.
Action
Mark Order as Shipped
Mark an order as shipped with a carrier code and tracking number.
Action
Update Product
Update an existing product's details (SKU, name, price, weight, etc). PUT /products/{productId} (ShipStation API v1).
Action
Update Warehouse
Update an existing warehouse's name/address/return address. PUT /warehouses/{warehouseId} (ShipStation API v1).
Trigger
New Account
Polling trigger: fires when a new sales account is created. Sorted by created_at descending.
Trigger
New Contact
Polling trigger: fires when a new contact is created. Sorted by created_at descending.
Trigger
New Deal
Polling trigger: fires when a new deal is created. Sorted by created_at descending.
Trigger
New or Updated Account
Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.
Trigger
New or Updated Contact
Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending.
Trigger
New or Updated Deal
Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending.
Action
Add Note to Contact
Adds a note to a contact (targetable_type=Contact) in Freshworks CRM.
Action
Create Account
Creates a new sales account in Freshworks CRM.
Action
Create Appointment
Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601.
Action
Create Contact
Creates a new contact in Freshworks CRM.
Action
Create Deal
Creates a new deal in Freshworks CRM.
Action
Create Task
Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.
Action
Find Account by Name
Looks up a sales account by name using the lookup endpoint.
Action
Find Contact by Email
Looks up a contact by email address using the lookup endpoint.
Action
Find deal by custom field
Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
Action
Find deal by name
Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
Action
Find deal stage by name
Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.
Action
Find pipeline by name
Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.
Action
Get Account
Retrieves a sales account by ID in Freshworks CRM.
Action
Get Contact
Retrieves a contact by ID in Freshworks CRM.
Action
Get Deal
Retrieves a deal by ID in Freshworks CRM.
Action
Update Contact
Updates an existing contact by ID in Freshworks CRM.
Action
Update Deal
Updates an existing deal by ID in Freshworks CRM.

Each app on its own

The other way round: Freshworks CRM to ShipStation