--- title: "Connect Shippo to respond.io - APIANT.ai" description: "When \"New Order\" fires in Shippo, your agent runs \"Create Contact\" in respond.io." canonical: "https://apiant.ai/connect/shippo-to-respond-io" --- # Connect Shippo to respond.io When **New Order** fires in [Shippo](https://apiant.ai/connections/shippo), your agent runs **Create Contact** in [respond.io](https://apiant.ai/connections/respond-io). Describe the whole flow and it is built, tested on every scenario and kept running. Shippo **2** triggers Shippo **18** actions respond.io **28** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Shippo and respond.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Shippo can start in respond.io - When **New Order** in Shippo then **Create Contact** in respond.io - When **New Shipping Label** in Shippo then **Create or Update Contact** in respond.io Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Shippo and respond.io ## Triggers and actions 2 triggers · 46 actions - Trigger **New Order** Triggers when a new order is created - Trigger **New Shipping Label** Triggers when a new shipping label is created - Action **Add address** Create a new address record. - Action **Add customs declaration** Create a new customs declaration for international shipments. - Action **Add customs item** Create a new customs item line for use in a customs declaration. - Action **Add parcel** Create a new parcel record (dimensions/weight). - Action **Add refund** Request a refund for a shipping label/transaction. - Action **Add shipment** Create a new shipment to generate rate quotes. - Action **Add shipping label** Purchase/create a shipping label (transaction) from a rate. - Action **Create Order** Creates an order. - Action **Find an Order** Search for an order by ID. - Action **Find a Shipping Label** Search for a shipping label by ID. - Action **Get address** Retrieve a single address by id. - Action **Get shipment** Retrieve a single shipment by id. - Action **Get tracking status** Look up the current tracking status for a shipment by carrier + tracking number. - Action **List addresses** List all addresses. - Action **List parcels** List all parcels. - Action **List rates for shipment** Retrieve the available carrier rates for a shipment. - Action **List shipments** List all shipments. - Action **Validate address** Validate an existing address by id. - Action **Add Comment** Adds an internal comment to a contact's conversation. - Action **Add Space Tag** Creates a tag in the workspace. - Action **Add Tags** Adds tags to a contact. - Action **Create Contact** Creates a contact. Allow a short delay before acting on the new contact, as respond.io processes it first. - Action **Create Custom Field** Creates a contact custom field. - Action **Create or Update Contact** Creates a contact, or updates it when one with that email or phone already exists. - Action **Delete Contact** Deletes a contact. - Action **Delete Space Tag** Deletes a workspace tag. - Action **Find Contact** Finds a contact by ID, email or phone number. - Action **Find Contact Channels** Returns the channels a contact is connected through. - Action **Find Custom Field** Finds a contact custom field by ID. - Action **Find Message** Finds a message of a contact by its ID. - Action **Find User** Finds a workspace user by ID. - Action **Get All Channels** Returns every channel in the workspace. - Action **Get All Closing Notes** Returns the closing note categories of the workspace. - Action **Get All Custom Fields** Returns every contact custom field in the workspace. - Action **Get All Message Templates** Returns the message templates of a channel, such as WhatsApp templates. - Action **Get All Users** Returns every user in the workspace. - Action **Get Many Contacts** Returns the contacts matching a search text and filter conditions. - Action **Get Many Messages** Returns the messages of a contact's conversation. - Action **Merge Contacts** Merges two contacts into one, keeping the field values you give. - Action **Open or Close Conversation** Opens or closes a contact's conversation, with an optional closing note. - Action **Remove Contact Lifecycle** Removes a contact's lifecycle stage. - Action **Remove Tags** Removes tags from a contact. - Action **Send Message** Sends a text message or a file to a contact. - Action **Update Contact** Updates a contact's fields. Fields left blank keep their current value. - Action **Update Contact Lifecycle** Sets a contact's lifecycle stage. - Action **Update Space Tag** Updates a workspace tag. ## Each app on its own - [ **Shippo** Shippo provides a multi-carrier API and dashboard to help merchants and platforms get real-time rates, print...](https://apiant.ai/connections/shippo) - [ **respond.io** respond.io unifies customer communication across instant messaging, web chat, and email for organizations...](https://apiant.ai/connections/respond-io) Reviews ## What our customers say ## More from Shippo - [ **Shippo to Attestwire** Validate EN 16931 e-invoices: XRechnung, ZUGFeRD, Factur-X, Peppol BIS](https://apiant.ai/connect/shippo-to-attestwire) - [ **Shippo to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/shippo-to-slack) - [ **Shippo to Google Drive** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/shippo-to-google-drive) - [ **Shippo to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/shippo-to-stripe) - [ **Shippo to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shippo-to-shopify) - [ **Shippo to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/shippo-to-trello) ## More into respond.io - [ **HubSpot to respond.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-respond-io) - [ **Salesforce to respond.io** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-respond-io) - [ **Slack to respond.io** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-respond-io) - [ **Google Sheets to respond.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-respond-io) - [ **Gmail to respond.io** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-respond-io) - [ **Google Calendar to respond.io** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-respond-io) Questions ## Shippo and respond.io, answered ### ### What can start an automation from Shippo? Any of Shippo's 2 triggers in the catalog, including New Order and New Shipping Label. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in respond.io when something happens in Shippo? Any of respond.io's 28 actions, including Create Contact, Create Custom Field, Create or Update Contact and Send Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from respond.io to Shippo? respond.io has no triggers in the catalog today, so automations start in Shippo. If you need the other direction, ask: your agent reads respond.io's API documentation and adds it. ### ### Do I have to build a connector for Shippo or respond.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Shippo and respond.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.