Integration
Connect Severa and SysAid
When New Phase Is Created fires in Severa, your agent runs Add Service Record Note in SysAid, or New Service Record in SysAid to Create Address for Customer in Severa. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Severa and SysAid to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Severa and SysAid can do together
From Severa to SysAid
When New Phase Is Created in Severa
then Add Service Record Note in SysAid
From SysAid to Severa
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Severa and SysAid
Triggers and actions 6 triggers · 27 actions
- New Phase Is Created
Triggered when a new phase is created in Severa, optionally limited to a phase code or specific projects.
- New Project Is Created
Triggers when a new project is created in Severa.
- Phase Status Change
Triggers when a phase's status changes in Severa, including the status a new phase starts with.
- Project Status Change
Triggers when a project's status changes in Severa. Returns the project with its new status.
- Create Activity
Creates an activity (calendar entry, task, sales event or absence) in Severa.
- Create Address for Customer
Creates a new address on a Severa customer and returns the created address.
- Create Contact for Customer
Creates a contact person under an existing Severa customer and returns the new contact.
- Create Customer
Creates a customer in Severa, including any customer custom property values you set, and returns the new customer.
- Create Phase
Creates a new phase under a project's phase hierarchy in Severa.
- Create Project
Creates a new project in Severa for a customer, with its owner and optional sales, billing and scheduling details.
- Search Customer Contacts
Searches a customer's contact persons by name, phone number or email address, returning up to 100 matching contacts.
- Search Customers
Searches Severa customers by name, email, customer number, VAT or KVK number, owner, status or change date and returns the matching customers.
- Search Invoices
Searches Severa invoices by customer, project, status, number, reference number, dates or totals and returns the matching invoices.
- Search Projects
Returns the projects that match the criteria you specify, such as project number, customer, status, owner or change date.
- Update Invoice Status
Changes the status of an existing invoice in Severa (for example to sent or paid).
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Severa and SysAid, answered
What can start an automation from Severa?
Any of Severa's 4 triggers in the catalog, including New Phase Is Created, New Project Is Created, Phase Status Change and Project Status Change. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SysAid when something happens in Severa?
Any of SysAid's 16 actions, including Create Company, Create End User, Create Service Record and Update Service Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SysAid to Severa?
Yes. When something happens in SysAid, your agent can act in Severa too. This page covers both directions: SysAid's triggers and Severa's actions are listed here as well.
Do I have to build a connector for Severa or SysAid?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Severa and SysAid without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.