Connect SerwerSMS to Tiledesk

Both apps 34SerwerSMS 18Tiledesk 16

• Trigger
  New Contact

  Triggers when a new contact is added to the SerwerSMS address book.

• Trigger
  New Message

  Triggers when a new incoming SMS or MMS (reply, ND or NDI message) arrives on the account.

• Action
  Add Blacklisted Phone Number

  Adds a phone number to the blacklist so it receives no messages.

• Action
  Add Contact

  Adds a contact to a group and returns the new contact's ID.

• Action
  Add Sender Name

  Submits a new alphanumeric sender name (up to 11 characters) for SerwerSMS approval.

• Action
  Check Blacklisted Phone Number

  Checks whether a phone number is on the blacklist.

• Action
  Create Group

  Creates a contact group and returns its ID.

• Action
  Delete Contact

  Deletes a contact.

• Action
  Delete Group

  Deletes a contact group, optionally deleting its contacts too.

• Action
  Get Account Limits

  Returns the account type and how many messages of each type (ECO, FULL, MMS, voice, lookup) are left.

• Action
  List Contacts

  Lists contacts, optionally only those in one group or matching a search phrase.

• Action
  List Delivery Reports

  Lists delivery reports of sent messages, filtered by phone number, message ID, status or date range.

• Action
  List Groups

  Lists contact groups with their IDs and contact counts, optionally filtered by name.

• Action
  List Sender Names

  Lists the account's sender names and whether each is approved, pending or rejected.

• Action
  Remove Blacklisted Phone Number

  Removes a phone number from the blacklist.

• Action
  Send SMS

  Sends an SMS with the same text to one phone number. Returns the queued count and the message ID.

• Action
  Update Contact

  Updates an existing contact's details and group.

• Action
  Update Group

  Renames an existing contact group.

• Action
  Add lead

  Creates a new lead (contact) in a Tiledesk project.

• Action
  Add message

  Send a message into a request/conversation, creating the conversation if needed.

• Action
  Add request

  Creates a new request (conversation or ticket) in a Tiledesk project. Tiledesk intends this mainly for bulk-importing conversations; add messages to it afterwards.

• Action
  Add tag

  Create a new tag.

• Action
  Delete lead

  Delete a lead by id.

• Action
  Delete tag

  Delete a tag by id.

• Action
  Get lead

  Fetches a single Tiledesk lead (contact) by its id.

• Action
  Get request

  Fetch a request/conversation by request_id.

• Action
  List leads

  List all leads for a project, with sort/page query params.

• Action
  List messages

  Get all messages of a request by request_id.

• Action
  List projects

  Lists the Tiledesk projects the connected user belongs to.

• Action
  List requests

  Lists the requests (conversations and tickets) in a Tiledesk project, with optional filters.

• Action
  List tags

  List all tags for a project.

• Action
  Update lead

  Update an existing lead's fields/attributes.

• Action
  Update request

  Update a request/conversation (e.g. status, department).

• Action
  Update tag

  Updates an existing tag's name, color or custom attributes in a Tiledesk project.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.