--- title: "Connect ServiceNow to Wordsmith AI - APIANT.ai" description: "When \"New Attachment Added\" fires in ServiceNow, your agent runs \"Add task\" in Wordsmith AI." canonical: "https://apiant.ai/connect/servicenow-to-wordsmith-ai" --- # Connect ServiceNow to Wordsmith AI When **New Attachment Added** fires in [ServiceNow](https://apiant.ai/connections/servicenow), your agent runs **Add task** in [Wordsmith AI](https://apiant.ai/connections/wordsmith-ai). Describe the whole flow and it is built, tested on every scenario and kept running. ServiceNow **7** triggers ServiceNow **7** actions Wordsmith AI **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ServiceNow and Wordsmith AI to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ServiceNow can start in Wordsmith AI - When **New Attachment Added** in ServiceNow then **Add task** in Wordsmith AI - When **New Comment Added** in ServiceNow then **Add comment** in Wordsmith AI Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ServiceNow and Wordsmith AI ## Triggers and actions 7 triggers · 20 actions - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. - Action **Add comment** Adds an internal comment to a task, visible to people with access to the task, optionally attaching uploaded files. Returns the created comment. - Action **Add task** Creates a legal task in your Wordsmith organisation's default task team, optionally assigned to a person, agent or team. - Action **Ask Wordsmith** Asks a Wordsmith assistant a legal question, starting a new session or continuing an existing one, optionally with contracts attached. Returns the question's status and, once completed, its answer. - Action **Delete task** Deletes a Wordsmith task and its subtasks. Also used to reject a draft task. - Action **Get answer** Returns the status and, once completed, the answer and any generated files for a question asked of a Wordsmith assistant. - Action **Get task** Returns one Wordsmith legal task by its ID, including its status, priority, assignees, due date, tags and linked items. An error occurs if the task is not found. - Action **List assistants** Returns the Wordsmith assistants you can use, including your organisation's own assistants and the global ones. - Action **List comments** Returns the internal comments on a task, including replies, with each comment's author, attachments and creation time. - Action **List playbooks** Returns the review playbooks your Wordsmith user can access, with each playbook's id, name and description. - Action **List tasks** Returns the legal tasks you can see in Wordsmith, optionally filtered by text, status, priority, assignee, team, tags or due date. - Action **List templates** Returns the drafting templates you have read access to in Wordsmith, each with its id, name and description. - Action **List users** Returns the people and agents in your Wordsmith organisation, with the ids used to assign tasks to them. - Action **Update task** Updates an existing Wordsmith task. Only the fields you fill in are changed. ## Each app on its own - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) - [ **Wordsmith AI** Wordsmith AI is a legal AI assistant that can answer questions and review and process legal documents](https://apiant.ai/connections/wordsmith-ai) Reviews ## What our customers say ## More from ServiceNow - [ **ServiceNow to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/servicenow-to-slack) - [ **ServiceNow to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/servicenow-to-stripe) - [ **ServiceNow to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/servicenow-to-shopify) - [ **ServiceNow to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/servicenow-to-trello) - [ **ServiceNow to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/servicenow-to-zoom) - [ **ServiceNow to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/servicenow-to-twilio) ## More into Wordsmith AI - [ **HubSpot to Wordsmith AI** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-wordsmith-ai) - [ **Salesforce to Wordsmith AI** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-wordsmith-ai) - [ **Slack to Wordsmith AI** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-wordsmith-ai) - [ **Google Sheets to Wordsmith AI** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-wordsmith-ai) - [ **Gmail to Wordsmith AI** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-wordsmith-ai) - [ **Google Calendar to Wordsmith AI** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-wordsmith-ai) Questions ## ServiceNow and Wordsmith AI, answered ### ### What can start an automation from ServiceNow? Any of ServiceNow's 7 triggers in the catalog, including New Attachment Added, New Comment Added, New Record and New Work Note Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Wordsmith AI when something happens in ServiceNow? Any of Wordsmith AI's 13 actions, including Update task, Add comment, Add task and Ask Wordsmith. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Wordsmith AI to ServiceNow? Wordsmith AI has no triggers in the catalog today, so automations start in ServiceNow. If you need the other direction, ask: your agent reads Wordsmith AI's API documentation and adds it. ### ### Do I have to build a connector for ServiceNow or Wordsmith AI? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ServiceNow and Wordsmith AI without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.