--- title: "Connect ServiceNow to Landbot - APIANT.ai" description: "When \"New Attachment Added\" fires in ServiceNow, your agent runs \"Send text message\" in Landbot." canonical: "https://apiant.ai/connect/servicenow-to-landbot" --- # Connect ServiceNow to Landbot When **New Attachment Added** fires in [ServiceNow](https://apiant.ai/connections/servicenow), your agent runs **Send text message** in [Landbot](https://apiant.ai/connections/landbot). Describe the whole flow and it is built, tested on every scenario and kept running. ServiceNow **7** triggers ServiceNow **7** actions Landbot **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ServiceNow and Landbot to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ServiceNow can start in Landbot - When **New Attachment Added** in ServiceNow then **Send text message** in Landbot - When **New Comment Added** in ServiceNow then **Update customer field** in Landbot Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ServiceNow and Landbot ## Triggers and actions 7 triggers · 22 actions - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. - Action **Archive customer** Archives a Landbot customer so their conversation moves out of the active inbox. - Action **Assign customer to agent** Assigns a Landbot customer conversation to a specific agent. - Action **Assign customer to bot** Assigns a Landbot customer to a bot, optionally starting the bot right away or from a specific node. - Action **Delete customer** Deletes a Landbot customer. - Action **Find customers by name, email or phone** Finds customers whose name, email or phone starts with the text you give. Returns up to 100 matching customers. - Action **Get channel** Returns a Landbot channel's details, including its name, type, active status and appearance settings. - Action **Get customer** Returns a Landbot customer's profile, including name, channel, assigned agent, archive status and custom field values. - Action **Get customer field** Returns the name, type and current value of one custom field stored on a Landbot customer. - Action **List channels** Returns the channels in your Landbot workspace, optionally filtered by type and active status. - Action **List customer messages** Returns the full conversation transcript for a Landbot customer — every message exchanged with them. - Action **List customers** Returns the customers in your Landbot workspace, optionally filtered by channel, assigned agent, archive or WhatsApp opt-in status, or a name/email/phone prefix. - Action **List WhatsApp templates** Returns the WhatsApp message templates available to send to customers, optionally limited to one channel. - Action **Send text message** Sends a text message to a Landbot customer on their channel. - Action **Send WhatsApp template** Sends an approved WhatsApp template message to a Landbot customer, filling in its placeholders. Use it to reach a customer outside WhatsApp's 24-hour messaging window. - Action **Update customer field** Changes the value of an existing custom field on a Landbot customer. The field must already exist on the customer. ## Each app on its own - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) - [ **Landbot** Landbot is a tool to create Conversational Experiences that live on a website.](https://apiant.ai/connections/landbot) Reviews ## What our customers say ## More from ServiceNow - [ **ServiceNow to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/servicenow-to-slack) - [ **ServiceNow to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/servicenow-to-stripe) - [ **ServiceNow to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/servicenow-to-shopify) - [ **ServiceNow to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/servicenow-to-trello) - [ **ServiceNow to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/servicenow-to-zoom) - [ **ServiceNow to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/servicenow-to-twilio) ## More into Landbot - [ **HubSpot to Landbot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-landbot) - [ **Salesforce to Landbot** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-landbot) - [ **Slack to Landbot** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-landbot) - [ **Google Sheets to Landbot** Google Sheets](https://apiant.ai/connect/google-sheets-to-landbot) - [ **Gmail to Landbot** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-landbot) - [ **Google Calendar to Landbot** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-landbot) Questions ## ServiceNow and Landbot, answered ### ### What can start an automation from ServiceNow? Any of ServiceNow's 7 triggers in the catalog, including New Attachment Added, New Comment Added, New Record and New Work Note Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Landbot when something happens in ServiceNow? Any of Landbot's 15 actions, including Send text message, Send WhatsApp template, Update customer field and Assign customer to agent. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Landbot to ServiceNow? Landbot has no triggers in the catalog today, so automations start in ServiceNow. If you need the other direction, ask: your agent reads Landbot's API documentation and adds it. ### ### Do I have to build a connector for ServiceNow or Landbot? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ServiceNow and Landbot without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.