--- title: "Connect ServiceNow to Harvard Art Museums - APIANT.ai" description: "When \"New Attachment Added\" fires in ServiceNow, your agent runs \"Find exhibitions by criteria\" in Harvard Art Museums." canonical: "https://apiant.ai/connect/servicenow-to-harvard-art-museums" --- # Connect ServiceNow to Harvard Art Museums When **New Attachment Added** fires in [ServiceNow](https://apiant.ai/connections/servicenow), your agent runs **Find exhibitions by criteria** in [Harvard Art Museums](https://apiant.ai/connections/harvard-art-museums). Describe the whole flow and it is built, tested on every scenario and kept running. ServiceNow **7** triggers ServiceNow **7** actions Harvard Art Museums **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ServiceNow and Harvard Art Museums to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ServiceNow can start in Harvard Art Museums - When **New Attachment Added** in ServiceNow then **Find exhibitions by criteria** in Harvard Art Museums - When **New Comment Added** in ServiceNow then **Find objects by criteria** in Harvard Art Museums Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ServiceNow and Harvard Art Museums ## Triggers and actions 7 triggers · 17 actions - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. - Action **Find exhibitions by criteria** Searches the Harvard Art Museums exhibitions by keyword, venue, person, status or date and returns the matching exhibitions. - Action **Find objects by criteria** Searches the Harvard Art Museums collection and returns the objects that match the criteria you give, such as keyword, title, artist, classification or year made. - Action **Find people by criteria** Searches the Harvard Art Museums people (artists, sitters, donors, authors and more) by criteria and returns the matching person records. - Action **Find publications by criteria** Searches the Harvard Art Museums publications that have been written about or illustrate artworks in the collection, by keyword, person, group, year or other criteria. - Action **Get exhibition** Returns the full record for one Harvard Art Museums exhibition, including its venues, images, publications and videos. - Action **Get object** Returns the full record of one object in the Harvard Art Museums collection, including its people, images, exhibitions and publications. - Action **Get person** Returns the full record for one person associated with the Harvard Art Museums collections, such as an artist, sitter, donor or author. - Action **List classifications** Returns the classifications Harvard Art Museums curators use to categorize items in the collections, such as Prints or Sculpture, with each one's object count. - Action **List cultures** Returns the cultures used to describe items in the Harvard Art Museums collections, optionally filtered by a search. - Action **List galleries** Returns the galleries in the Harvard Art Museums building, optionally filtered by floor or a search query. ## Each app on its own - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) - [ **Harvard Art Museums** Art](https://apiant.ai/connections/harvard-art-museums) Reviews ## What our customers say ## More from ServiceNow - [ **ServiceNow to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/servicenow-to-slack) - [ **ServiceNow to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/servicenow-to-stripe) - [ **ServiceNow to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/servicenow-to-shopify) - [ **ServiceNow to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/servicenow-to-trello) - [ **ServiceNow to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/servicenow-to-zoom) - [ **ServiceNow to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/servicenow-to-twilio) ## More into Harvard Art Museums - [ **HubSpot to Harvard Art Museums** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-harvard-art-museums) - [ **Salesforce to Harvard Art Museums** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-harvard-art-museums) - [ **Slack to Harvard Art Museums** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-harvard-art-museums) - [ **Google Sheets to Harvard Art Museums** Google Sheets](https://apiant.ai/connect/google-sheets-to-harvard-art-museums) - [ **Gmail to Harvard Art Museums** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-harvard-art-museums) - [ **Google Calendar to Harvard Art Museums** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-harvard-art-museums) Questions ## ServiceNow and Harvard Art Museums, answered ### ### What can start an automation from ServiceNow? Any of ServiceNow's 7 triggers in the catalog, including New Attachment Added, New Comment Added, New Record and New Work Note Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Harvard Art Museums when something happens in ServiceNow? Any of Harvard Art Museums's 10 actions, including Find exhibitions by criteria, Find objects by criteria, Find people by criteria and Find publications by criteria. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Harvard Art Museums to ServiceNow? Harvard Art Museums has no triggers in the catalog today, so automations start in ServiceNow. If you need the other direction, ask: your agent reads Harvard Art Museums's API documentation and adds it. ### ### Do I have to build a connector for ServiceNow or Harvard Art Museums? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ServiceNow and Harvard Art Museums without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.