--- title: "Connect ServiceNow to Factur-X by InvoiceXML - APIANT.ai" description: "When \"New Attachment Added\" fires in ServiceNow, your agent runs \"Create Factur-X Invoice\" in Factur-X by InvoiceXML." canonical: "https://apiant.ai/connect/servicenow-to-factur-x-by-invoicexml" --- # Connect ServiceNow to Factur-X by InvoiceXML When **New Attachment Added** fires in [ServiceNow](https://apiant.ai/connections/servicenow), your agent runs **Create Factur-X Invoice** in [Factur-X by InvoiceXML](https://apiant.ai/connections/factur-x-by-invoicexml). Describe the whole flow and it is built, tested on every scenario and kept running. ServiceNow **7** triggers ServiceNow **7** actions Factur-X by InvoiceXML **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ServiceNow and Factur-X by InvoiceXML to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. 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[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ServiceNow can start in Factur-X by InvoiceXML - When **New Attachment Added** in ServiceNow then **Create Factur-X Invoice** in Factur-X by InvoiceXML - When **New Comment Added** in ServiceNow then **Extract Invoice JSON** in Factur-X by InvoiceXML Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ServiceNow and Factur-X by InvoiceXML ## Triggers and actions 7 triggers · 17 actions - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. - Action **Convert CII XML to Factur-X** Converts a CII XML invoice into a Factur-X compliant PDF/A-3 with the XML embedded. The API generates a visual PDF rendering of the invoice and packages it with the source CII XML. - Action **Convert Factur-X PDF to CII** Extracts the embedded CII (UN/CEFACT Cross Industry Invoice) XML from a Factur-X PDF and returns it as a standalone XML file. - Action **Convert Factur-X PDF to UBL** Extracts the embedded CII XML from a Factur-X PDF and converts it to UBL (Universal Business Language) XML. - Action **Convert UBL XML to Factur-X** Converts a UBL XML invoice into a Factur-X compliant PDF/A-3. The API maps UBL to CII, generates a visual PDF rendering, and embeds the CII XML in the PDF/A-3 container. - Action **Create Factur-X Invoice** Builds a Factur-X invoice from structured header, party, payment, and line-item data, then returns a ready-to-deliver PDF/A-3b file. - Action **Embed XML Into PDF (Factur-X)** Takes a PDF and a CII XML and produces a Factur-X compliant PDF/A-3 with the XML attached as factur-x.xml. Use this when you already have both the visual PDF and the structured XML of an invoice and just need the hybrid wrapper. - Action **Extract Invoice JSON** Pulls invoice fields from a PDF into structured JSON, preferring embedded Factur-X XML when present and falling back to intelligent extraction when not. - Action **Extract Invoice XML** Retrieves machine-readable invoice XML from a PDF, returning embedded Factur-X XML directly or generating compliant XML when none is embedded. - Action **Render CII as PDF** Renders a CII (UN/CEFACT Cross Industry Invoice) XML document into a human-readable PDF. The output is a visual PDF, not a Factur-X hybrid file. - Action **Validate Factur-X Invoice** Checks whether a Factur-X invoice is structurally and semantically valid, including schema status, conformance level, and rule-level issues. ## Each app on its own - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) - [ **Factur-X by InvoiceXML** Factur-X by InvoiceXML is an e-invoice automation: create, transform, validate, and extract Factur-X PDFs...](https://apiant.ai/connections/factur-x-by-invoicexml) Reviews ## What our customers say ## More from ServiceNow - [ **ServiceNow to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/servicenow-to-slack) - [ **ServiceNow to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/servicenow-to-stripe) - [ **ServiceNow to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/servicenow-to-shopify) - [ **ServiceNow to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/servicenow-to-trello) - [ **ServiceNow to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/servicenow-to-zoom) - [ **ServiceNow to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/servicenow-to-twilio) ## More into Factur-X by InvoiceXML - [ **Stripe to Factur-X by InvoiceXML** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-factur-x-by-invoicexml) - [ **HubSpot to Factur-X by InvoiceXML** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-factur-x-by-invoicexml) - [ **Salesforce to Factur-X by InvoiceXML** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-factur-x-by-invoicexml) - [ **Slack to Factur-X by InvoiceXML** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-factur-x-by-invoicexml) - [ **Google Sheets to Factur-X by InvoiceXML** Google Sheets](https://apiant.ai/connect/google-sheets-to-factur-x-by-invoicexml) - [ **Gmail to Factur-X by InvoiceXML** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-factur-x-by-invoicexml) Questions ## ServiceNow and Factur-X by InvoiceXML, answered ### ### What can start an automation from ServiceNow? Any of ServiceNow's 7 triggers in the catalog, including New Attachment Added, New Comment Added, New Record and New Work Note Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Factur-X by InvoiceXML when something happens in ServiceNow? Any of Factur-X by InvoiceXML's 10 actions, including Create Factur-X Invoice, Convert CII XML to Factur-X, Convert Factur-X PDF to CII and Convert Factur-X PDF to UBL. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Factur-X by InvoiceXML to ServiceNow? Factur-X by InvoiceXML has no triggers in the catalog today, so automations start in ServiceNow. If you need the other direction, ask: your agent reads Factur-X by InvoiceXML's API documentation and adds it. ### ### Do I have to build a connector for ServiceNow or Factur-X by InvoiceXML? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ServiceNow and Factur-X by InvoiceXML without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.