--- title: "Connect ServiceNow to AIRe Link - APIANT.ai" description: "When \"New Attachment Added\" fires in ServiceNow, your agent runs \"Add contact\" in AIRe Link." canonical: "https://apiant.ai/connect/servicenow-to-aire-link" --- # Connect ServiceNow to AIRe Link When **New Attachment Added** fires in [ServiceNow](https://apiant.ai/connections/servicenow), your agent runs **Add contact** in [AIRe Link](https://apiant.ai/connections/aire-link). Describe the whole flow and it is built, tested on every scenario and kept running. ServiceNow **7** triggers ServiceNow **7** actions AIRe Link **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ServiceNow and AIRe Link to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ServiceNow can start in AIRe Link - When **New Attachment Added** in ServiceNow then **Add contact** in AIRe Link - When **New Comment Added** in ServiceNow then **Update contact** in AIRe Link Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ServiceNow and AIRe Link ## Triggers and actions 7 triggers · 17 actions - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. - Action **Add contact** Creates a contact in AIRe Link with name, email, phone and company. - Action **Create Session** Creates a new AIRe Link session between a client and an assistant for a scheduled time window. - Action **Delete contact** Deletes a contact from AIRe Link. - Action **Get contact** Returns a single contact by its ID. - Action **Get session** Returns the details of a single AIRe Link session. - Action **List contacts** Returns a list of contacts in your AIRe Link account, optionally filtered and sorted. - Action **List sessions** Returns the sessions in your AIRe Link account, optionally filtered and sorted. - Action **List Webhook Types** Returns the kinds of events AIRe Link webhooks can send. - Action **Send Test Webhook** Sends a sample AIRe Link webhook event of the chosen type to a URL. - Action **Update contact** Updates an existing contact's name, email, phone, company, visibility and sharing. ## Each app on its own - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) - [ **AIRe Link** AIRe Link is a professional browser-based visual remote support tool to help reduce customer visits and...](https://apiant.ai/connections/aire-link) Reviews ## What our customers say ## More from ServiceNow - [ **ServiceNow to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/servicenow-to-slack) - [ **ServiceNow to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/servicenow-to-stripe) - [ **ServiceNow to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/servicenow-to-shopify) - [ **ServiceNow to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/servicenow-to-trello) - [ **ServiceNow to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/servicenow-to-zoom) - [ **ServiceNow to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/servicenow-to-twilio) ## More into AIRe Link - [ **HubSpot to AIRe Link** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-aire-link) - [ **Salesforce to AIRe Link** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-aire-link) - [ **Slack to AIRe Link** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-aire-link) - [ **Google Sheets to AIRe Link** Google Sheets](https://apiant.ai/connect/google-sheets-to-aire-link) - [ **Gmail to AIRe Link** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-aire-link) - [ **Google Calendar to AIRe Link** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-aire-link) Questions ## ServiceNow and AIRe Link, answered ### ### What can start an automation from ServiceNow? Any of ServiceNow's 7 triggers in the catalog, including New Attachment Added, New Comment Added, New Record and New Work Note Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in AIRe Link when something happens in ServiceNow? Any of AIRe Link's 10 actions, including Create Session, Send Test Webhook, Update contact and Add contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from AIRe Link to ServiceNow? AIRe Link has no triggers in the catalog today, so automations start in ServiceNow. If you need the other direction, ask: your agent reads AIRe Link's API documentation and adds it. ### ### Do I have to build a connector for ServiceNow or AIRe Link? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ServiceNow and AIRe Link without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.