--- title: "Connect Secureframe and Zendesk - APIANT.ai" description: "When \"New Trust Center Request\" fires in Secureframe, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/secureframe-to-zendesk" --- # Connect Secureframe and Zendesk When **New Trust Center Request** fires in [Secureframe](https://apiant.ai/connections/secureframe), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Update a User** in Secureframe. Describe the whole flow and it is built, tested on every scenario and kept running. Secureframe **1** trigger Secureframe **30** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Secureframe and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Secureframe and Zendesk can do together ### From Secureframe to Zendesk - When **New Trust Center Request** in Secureframe then **Add Comment to Ticket** in Zendesk - When **New Trust Center Request** in Secureframe then **Create Ticket** in Zendesk ### From Zendesk to Secureframe - When **New Messaging Conversation** in Zendesk then **Update a User** in Secureframe - When **New Ticket** in Zendesk then **Link a User Account** in Secureframe Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Secureframe and Zendesk ## Triggers and actions 4 triggers · 48 actions - Trigger **New Trust Center Request** Triggers when a new Trust Center request is created in Secureframe. - Action **Archive an Integration Connection** Archives an integration connection in Secureframe and returns the archived connection. - Action **Archive a Vendor** Archives a vendor in Secureframe and returns the archived vendor. - Action **Create a Test Evidence** Uploads an evidence file to a test and returns the created evidence record. - Action **Get a Cloud Resource** Returns a single Secureframe cloud resource by its ID. An error occurs if the cloud resource is not found. - Action **Get a Control** Returns a single Secureframe control by its ID, including its attributes. - Action **Get a Device** Returns a single device tracked in Secureframe, including its ID, type and attributes. - Action **Get a Framework** Returns a single Secureframe compliance framework by its ID. - Action **Get an Integration Connection** Returns a single Secureframe integration connection by its ID, including its type and attributes. - Action **Get a Repository** Returns a single Secureframe repository by its ID, including its type and attributes. - Action **Get a Test** Returns a single Secureframe test by its ID, including its type and attributes. - Action **Get a Trust Center Request** Returns a single Trust Center request, identified by its ID, including its details and attributes. - Action **Get a User** Returns a single Secureframe user by ID, including the user's attributes. - Action **Get a User Account** Returns a single Secureframe user account by its ID. An error occurs if the user account is not found. - Action **Get a Vendor** Returns a single vendor from your Secureframe account by its ID. - Action **Get Evidence** Returns a single Secureframe evidence record by its ID. - Action **Link a User Account** Links a Secureframe user account to a personnel record and returns the updated user account. - Action **List Cloud Resources** Returns the cloud resources in your Secureframe company, optionally narrowed by a search query. - Action **List Controls** Returns the controls in your Secureframe account, optionally narrowed by a search query. - Action **List Devices** Returns the devices tracked in your Secureframe account, optionally narrowed by a search query. - Action **List Frameworks** Returns the compliance frameworks in your Secureframe account, optionally narrowed by a search query. - Action **List Integration Connections** Returns the integration connections in your Secureframe company, optionally narrowed by a search query. - Action **List Repositories** Returns the repositories in your Secureframe account, optionally narrowed by a search query. - Action **List Tests** Returns the tests in your Secureframe account, optionally narrowed by a search query. - Action **List Trust Center Requests** Returns the Trust Center requests in your Secureframe account, optionally narrowed by a search query. - Action **List User Accounts** Returns the user accounts in your Secureframe company, optionally narrowed by a search query. - Action **List Users** Returns the users in your Secureframe company, optionally narrowed by a search query. - Action **List Vendors** Returns the vendors in your Secureframe account, optionally narrowed by a search query. - Action **Update a Repository** Updates an existing Secureframe repository with the attribute values you provide and returns the updated repository. - Action **Update a Test** Updates an existing Secureframe test with the attribute values you provide and returns the updated test. - Action **Update a User** Updates a Secureframe user with the attribute values you provide and returns the updated user. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Secureframe** Secureframe helps you build trust with customers.](https://apiant.ai/connections/secureframe) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Secureframe - [ **Secureframe to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/secureframe-to-slack) - [ **Secureframe to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/secureframe-to-stripe) - [ **Secureframe to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/secureframe-to-shopify) - [ **Secureframe to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/secureframe-to-trello) - [ **Secureframe to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/secureframe-to-zoom) - [ **Secureframe to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/secureframe-to-twilio) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Secureframe and Zendesk, answered ### ### What can start an automation from Secureframe? Any of Secureframe's 1 trigger in the catalog, including New Trust Center Request. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Secureframe? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Secureframe? Yes. When something happens in Zendesk, your agent can act in Secureframe too. This page covers both directions: Zendesk's triggers and Secureframe's actions are listed here as well. ### ### Do I have to build a connector for Secureframe or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Secureframe and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.