--- title: "Connect ScoreApp and ServiceNow - APIANT.ai" description: "When \"Lead Signed Up\" fires in ScoreApp, your agent runs \"Add File Attachment to Record\" in ServiceNow." canonical: "https://apiant.ai/connect/scoreapp-to-servicenow" --- # Connect ScoreApp and ServiceNow When **Lead Signed Up** fires in [ScoreApp](https://apiant.ai/connections/scoreapp), your agent runs **Add File Attachment to Record** in [ServiceNow](https://apiant.ai/connections/servicenow), or **New Attachment Added** in ServiceNow to **Find Lead** in ScoreApp. Describe the whole flow and it is built, tested on every scenario and kept running. ScoreApp **3** triggers ScoreApp **5** actions ServiceNow **7** triggers ServiceNow **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ScoreApp and ServiceNow to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ScoreApp and ServiceNow can do together ### From ScoreApp to ServiceNow - When **Lead Signed Up** in ScoreApp then **Add File Attachment to Record** in ServiceNow - When **Quiz Finished** in ScoreApp then **Create Record** in ServiceNow ### From ServiceNow to ScoreApp - When **New Attachment Added** in ServiceNow then **Find Lead** in ScoreApp - When **New Comment Added** in ServiceNow then **Get Lead** in ScoreApp Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ScoreApp and ServiceNow ## Triggers and actions 10 triggers · 12 actions - Trigger **Lead Signed Up** Triggers when a lead submits their name and email on a scorecard's lead form. In ScoreApp go to Integrate > Webhooks, paste this trigger's webhook URL and set Lead Signed Up to Send. Other events sent to the same URL are ignored. Lead fields arrive under data. - Trigger **Quiz Finished** Triggers when somebody answers the last question of a scorecard quiz, with their scores and answers. In ScoreApp go to Integrate > Webhooks, paste this trigger's webhook URL and set Quiz Finished to Send. Other events sent to the same URL are ignored. Lead fields arrive under data. - Trigger **Quiz Started** Triggers when somebody starts the first question of a scorecard quiz. In ScoreApp go to Integrate > Webhooks, paste this trigger's webhook URL and set Quiz Started to Send. Other events sent to the same URL are ignored. Lead fields arrive under data. - Action **Find Lead** Finds a scorecard's leads by email address or name. - Action **Get Lead** Returns one lead (quiz result) from a scorecard, with its scores, traffic source and activity. - Action **Get Lead Answers** Returns the answers a lead gave to each of a scorecard's questions, with the score for each answer. - Action **List Leads** Returns the leads (quiz results) captured by a scorecard, optionally filtered by status or date range. - Action **List Scorecards** Returns the scorecards in your ScoreApp account, optionally filtered by status or a search term. - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. ## Each app on its own - [ **ScoreApp** ScoreApp is a quiz builder and lead generation tool for small businesses.](https://apiant.ai/connections/scoreapp) - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) Reviews ## What our customers say ## More from ScoreApp - [ **ScoreApp to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/scoreapp-to-slack) - [ **ScoreApp to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/scoreapp-to-stripe) - [ **ScoreApp to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/scoreapp-to-shopify) - [ **ScoreApp to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/scoreapp-to-trello) - [ **ScoreApp to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/scoreapp-to-zoom) - [ **ScoreApp to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/scoreapp-to-twilio) ## More into ServiceNow - [ **Gmail to ServiceNow** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-servicenow) - [ **HubSpot to ServiceNow** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-servicenow) - [ **Salesforce to ServiceNow** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-servicenow) - [ **Google Sheets to ServiceNow** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-servicenow) - [ **Google Calendar to ServiceNow** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-servicenow) - [ **Google Drive to ServiceNow** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-servicenow) Questions ## ScoreApp and ServiceNow, answered ### ### What can start an automation from ScoreApp? Any of ScoreApp's 3 triggers in the catalog, including Lead Signed Up, Quiz Finished and Quiz Started. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ServiceNow when something happens in ScoreApp? Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ServiceNow to ScoreApp? Yes. When something happens in ServiceNow, your agent can act in ScoreApp too. This page covers both directions: ServiceNow's triggers and ScoreApp's actions are listed here as well. ### ### Do I have to build a connector for ScoreApp or ServiceNow? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ScoreApp and ServiceNow without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.