--- title: "Connect Scanova and Zendesk Messaging - APIANT.ai" description: "When \"New QR Code Created\" fires in Scanova, your agent runs \"Send Message\" in Zendesk Messaging." canonical: "https://apiant.ai/connect/scanova-to-zendesk-messaging" --- # Connect Scanova and Zendesk Messaging When **New QR Code Created** fires in [Scanova](https://apiant.ai/connections/scanova), your agent runs **Send Message** in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), or **New Conversation Message** in Zendesk Messaging to **Invite New User** in Scanova. Describe the whole flow and it is built, tested on every scenario and kept running. Scanova **1** trigger Scanova **7** actions Zendesk Messaging **1** trigger Zendesk Messaging **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Scanova and Zendesk Messaging to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Scanova and Zendesk Messaging can do together ### From Scanova to Zendesk Messaging - When **New QR Code Created** in Scanova then **Send Message** in Zendesk Messaging - When **New QR Code Created** in Scanova then **Get Conversation Messages** in Zendesk Messaging ### From Zendesk Messaging to Scanova - When **New Conversation Message** in Zendesk Messaging then **Invite New User** in Scanova - When **New Conversation Message** in Zendesk Messaging then **Remove Existing User** in Scanova Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Scanova and Zendesk Messaging ## Triggers and actions 2 triggers · 10 actions - Trigger **New QR Code Created** Triggered when a new QR code is created in your Scanova account. - Action **Activate/Deactivate QR Code** Turns a Scanova QR code on or off. A deactivated QR code stops redirecting scanners to its content until it is activated again. - Action **Create Website URL QR Code** Create a new Dynamic Website URL QR Code in your Scanova account - Action **Delete QR Code** Delete any QR Code from your Scanova account - Action **Invite New User** Invites a new user to your Scanova account with the chosen role. Scanova emails them an invitation to join. - Action **Remove Existing User** Removes a shared user from your Scanova account, revoking their access. - Action **Retrieve Short URL of QR Code** Retrieves a QR code's details and returns its dynamic short URL. - Action **Update Website URL QR Code** - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. ## Each app on its own - [ **Scanova** Scanova is a leading SaaS tool for businesses to create, design, manage, and track QR Codes for promotions...](https://apiant.ai/connections/scanova) - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) Reviews ## What our customers say ## More from Scanova - [ **Scanova to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/scanova-to-slack) - [ **Scanova to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/scanova-to-stripe) - [ **Scanova to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/scanova-to-shopify) - [ **Scanova to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/scanova-to-trello) - [ **Scanova to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/scanova-to-zoom) - [ **Scanova to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/scanova-to-twilio) ## More into Zendesk Messaging - [ **HubSpot to Zendesk Messaging** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk-messaging) - [ **Salesforce to Zendesk Messaging** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk-messaging) - [ **Slack to Zendesk Messaging** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk-messaging) - [ **Google Sheets to Zendesk Messaging** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk-messaging) - [ **Gmail to Zendesk Messaging** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk-messaging) - [ **Google Calendar to Zendesk Messaging** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk-messaging) Questions ## Scanova and Zendesk Messaging, answered ### ### What can start an automation from Scanova? Any of Scanova's 1 trigger in the catalog, including New QR Code Created. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk Messaging when something happens in Scanova? Any of Zendesk Messaging's 3 actions, including Send Message, Find Conversation and Get Conversation Messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk Messaging to Scanova? Yes. When something happens in Zendesk Messaging, your agent can act in Scanova too. This page covers both directions: Zendesk Messaging's triggers and Scanova's actions are listed here as well. ### ### Do I have to build a connector for Scanova or Zendesk Messaging? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Scanova and Zendesk Messaging without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.