--- title: "Connect Samply and Zendesk - APIANT.ai" description: "When \"New player\" fires in Samply, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/samply-to-zendesk" --- # Connect Samply and Zendesk When **New player** fires in [Samply](https://apiant.ai/connections/samply), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add comment** in Samply. Describe the whole flow and it is built, tested on every scenario and kept running. Samply **4** triggers Samply **13** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Samply and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Samply and Zendesk can do together ### From Samply to Zendesk - When **New player** in Samply then **Add Comment to Ticket** in Zendesk - When **New project** in Samply then **Create Ticket** in Zendesk ### From Zendesk to Samply - When **New Messaging Conversation** in Zendesk then **Add comment** in Samply - When **New Ticket** in Zendesk then **Add file** in Samply Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Samply and Zendesk ## Triggers and actions 7 triggers · 31 actions - Trigger **New player** Webhook event player.created. - Trigger **New project** Webhook event project.created. - Trigger **Player updated** Webhook event player.updated. - Trigger **Project updated** Webhook event project.updated. - Action **Add comment** /projects/:projectid/files/:fileid/comments. Body: message, parentid, completed, pinned, audioTimestamp, audioTimestampEnd. fileid must be a version, not a stack. - Action **Add file** /projects/:projectid/files with name, mimeType, size, optional parentid; returns boxid and signed upload url, then PUT file bytes to url. - Action **Create Folder** Creates a new folder in an existing Samply project - Action **Create Player** Creates a new player in Samply - Action **Create Project** Creates a project in Samply - Action **Get File** Returns a box object (file, folder or stack) by id within a project. - Action **Get Player** Returns one player (link) by id. - Action **Get Project** Retrieves a project from Samply - Action **List comments** /projects/:projectid/files/:fileid/comments. Returns array of comment objects for a file. - Action **List Files** returns an array of all box objects (files, folders, stacks) in a project; a file box (object: "file") id supplies the file_id Add comment needs. Read-only. - Action **List Projects** returns an array of all projects the caller owns (id, name, files). Read-only; supplies a project_id for downstream ops. - Action **Update Player** Updates an existing player in your Samply library - Action **Update Project** Updates an existing project in your Samply account - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Samply** Samply is a platform for sharing your audio files and soliciting feedback.](https://apiant.ai/connections/samply) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Samply - [ **Samply to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/samply-to-slack) - [ **Samply to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/samply-to-stripe) - [ **Samply to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/samply-to-shopify) - [ **Samply to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/samply-to-trello) - [ **Samply to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/samply-to-zoom) - [ **Samply to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/samply-to-twilio) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Samply and Zendesk, answered ### ### What can start an automation from Samply? Any of Samply's 4 triggers in the catalog, including New player, New project, Player updated and Project updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Samply? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Samply? Yes. When something happens in Zendesk, your agent can act in Samply too. This page covers both directions: Zendesk's triggers and Samply's actions are listed here as well. ### ### Do I have to build a connector for Samply or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Samply and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.