--- title: "Connect Samply and SparrowDesk - APIANT.ai" description: "When \"New player\" fires in Samply, your agent runs \"Add Ticket Reply\" in SparrowDesk, or \"New Contact\" in SparrowDesk to \"Add comment\" in Samply." canonical: "https://apiant.ai/connect/samply-to-sparrowdesk" --- # Connect Samply and SparrowDesk When **New player** fires in [Samply](https://apiant.ai/connections/samply), your agent runs **Add Ticket Reply** in [SparrowDesk](https://apiant.ai/connections/sparrowdesk), or **New Contact** in SparrowDesk to **Add comment** in Samply. Describe the whole flow and it is built, tested on every scenario and kept running. Samply **4** triggers Samply **13** actions SparrowDesk **2** triggers SparrowDesk **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Samply and SparrowDesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Samply and SparrowDesk can do together ### From Samply to SparrowDesk - When **New player** in Samply then **Add Ticket Reply** in SparrowDesk - When **New project** in Samply then **Create Contact** in SparrowDesk ### From SparrowDesk to Samply - When **New Contact** in SparrowDesk then **Add comment** in Samply - When **New Ticket** in SparrowDesk then **Add file** in Samply Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Samply and SparrowDesk ## Triggers and actions 6 triggers · 30 actions - Trigger **New player** Webhook event player.created. - Trigger **New project** Webhook event project.created. - Trigger **Player updated** Webhook event player.updated. - Trigger **Project updated** Webhook event project.updated. - Action **Add comment** /projects/:projectid/files/:fileid/comments. Body: message, parentid, completed, pinned, audioTimestamp, audioTimestampEnd. fileid must be a version, not a stack. - Action **Add file** /projects/:projectid/files with name, mimeType, size, optional parentid; returns boxid and signed upload url, then PUT file bytes to url. - Action **Create Folder** Creates a new folder in an existing Samply project - Action **Create Player** Creates a new player in Samply - Action **Create Project** Creates a project in Samply - Action **Get File** Returns a box object (file, folder or stack) by id within a project. - Action **Get Player** Returns one player (link) by id. - Action **Get Project** Retrieves a project from Samply - Action **List comments** /projects/:projectid/files/:fileid/comments. Returns array of comment objects for a file. - Action **List Files** returns an array of all box objects (files, folders, stacks) in a project; a file box (object: "file") id supplies the file_id Add comment needs. Read-only. - Action **List Projects** returns an array of all projects the caller owns (id, name, files). Read-only; supplies a project_id for downstream ops. - Action **Update Player** Updates an existing player in your Samply library - Action **Update Project** Updates an existing project in your Samply account - Trigger **New Contact** Fires when a new contact is created. - Trigger **New Ticket** Fires when a new conversation (ticket) is created. - Action **Add Company** Create a company. - Action **Add Ticket Reply** Create a reply on a conversation (ticket). - Action **Create Contact** Creates a new contact in your SparrowDesk account. - Action **Create Ticket** Creates a new ticket (conversation) in your SparrowDesk account. - Action **Delete Contact** Delete a contact by ID. - Action **Delete Ticket** Delete a conversation (ticket) by ID. - Action **Get Company** Retrieve a company by ID. - Action **Get Contact** Retrieve a single contact by ID. - Action **Get Ticket** Retrieve a single conversation (ticket) by ID. - Action **List Companies** List all companies. - Action **List Contacts** List all contacts. - Action **List Members** List all team members on the account. - Action **List Tags** List all tags on the account. - Action **List Tickets** List all conversations (tickets). - Action **Update Company** Update a company by ID. - Action **Update Contact** Update a contact by ID. - Action **Update Ticket** Update a conversation (ticket) by ID. ## Each app on its own - [ **Samply** Samply is a platform for sharing your audio files and soliciting feedback.](https://apiant.ai/connections/samply) - [ **SparrowDesk** SparrowDesk is an AI-first helpdesk that unifies customer support across email & chat while automating...](https://apiant.ai/connections/sparrowdesk) Reviews ## What our customers say ## More from Samply - [ **Samply to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/samply-to-slack) - [ **Samply to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/samply-to-stripe) - [ **Samply to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/samply-to-shopify) - [ **Samply to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/samply-to-trello) - [ **Samply to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/samply-to-zoom) - [ **Samply to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/samply-to-twilio) ## More into SparrowDesk - [ **Pipefy to SparrowDesk** The easy button for processes and workflows Easily organize and run all your processes in one place, leaving...](https://apiant.ai/connect/pipefy-to-sparrowdesk) - [ **HubSpot to SparrowDesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-sparrowdesk) - [ **Slack to SparrowDesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-sparrowdesk) - [ **Google Sheets to SparrowDesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-sparrowdesk) - [ **Gmail to SparrowDesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-sparrowdesk) - [ **Google Calendar to SparrowDesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-sparrowdesk) Questions ## Samply and SparrowDesk, answered ### ### What can start an automation from Samply? Any of Samply's 4 triggers in the catalog, including New player, New project, Player updated and Project updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SparrowDesk when something happens in Samply? Any of SparrowDesk's 17 actions, including Create Contact, Create Ticket, Update Company and Update Contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SparrowDesk to Samply? Yes. When something happens in SparrowDesk, your agent can act in Samply too. This page covers both directions: SparrowDesk's triggers and Samply's actions are listed here as well. ### ### Do I have to build a connector for Samply or SparrowDesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Samply and SparrowDesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.