Connect Rootly to Retently

Both apps 34Rootly 18Retently 16

• Trigger
  New Alert

  Triggers when a new alert is created in Rootly.

• Trigger
  New Incident

  Triggers when a new incident is created in Rootly.

• Trigger
  New Pulse

  Triggers when a new pulse, such as a deploy or config change, is recorded in Rootly.

• Action
  Add action item

  Adds an action item (task or follow-up) to a Rootly incident.

• Action
  Add service

  Creates a new service in Rootly's service catalog.

• Action
  Create Alert

  Creates a new alert in Rootly and returns its ID and status.

• Action
  Create Incident

  Creates a new incident in Rootly and returns its ID, status and link.

• Action
  Create Pulse

  Records a pulse in Rootly, such as a deploy or configuration change, and returns its ID.

• Action
  Get Alert

  Returns one Rootly alert by its ID.

• Action
  Get Incident

  Returns one Rootly incident by its ID.

• Action
  Get Pulse

  Returns one Rootly pulse by its ID.

• Action
  List alerts

  Returns alerts in your Rootly organization, optionally filtered by status, source, service, team, environment, label or time range.

• Action
  List incidents

  Returns incidents in your Rootly organization, optionally filtered by status, severity, services, teams, dates and more.

• Action
  List pulses

  Returns the pulses (deploys and other change events) recorded in Rootly, optionally filtered by source, service, environment, label, ref or time range.

• Action
  List services

  Returns the services in your Rootly organization, optionally filtered by name, slug, external ids or creation date.

• Action
  List teams

  Returns the teams in your Rootly organization, optionally filtered by name, slug, color, external ids or creation date.

• Action
  List users

  Returns the users in your Rootly organization, optionally filtered by search text, email, role or creation date.

• Action
  Update incident

  Updates an existing Rootly incident's title, status, severity, teams, services, timestamps and other details.

• Action
  Apply Tag to Response

  Adds a tag to a survey response.

• Action
  Apply Topic to Response

  Adds a topic to a survey response.

• Action
  Create or Update Customer

  Creates a Retently customer, or updates the existing customer with the same email address, including tags and custom properties.

• Action
  Delete Customer

  Deletes a customer and all their associated data from Retently, identified by email address.

• Action
  Find Company

  Finds a Retently company by its website domain (or company ID) and returns its full record.

• Action
  Find Customer by Email

  Returns up to 20 Retently customers that match the specified email address.

• Action
  Get campaign report

  Returns NPS/CX score and response-volume report data for a campaign over a date range.

• Action
  Get Company

  Fetches a company by ID. An error occurs if the company is not found.

• Action
  Get Customer

  Fetches a customer by ID. An error occurs if the customer is not found.

• Action
  Get feedback

  Retrieves a single survey response (feedback) by its Retently ID.

• Action
  Get latest score

  Returns the most recent NPS/CX score snapshot for the account or a given campaign.

• Action
  List Campaigns

  Lists the survey campaigns in the Retently account.

• Action
  List Companies

  Returns all companies in the Retently account, with industry, tags, NPS/CSAT/CES metrics and customer counts.

• Action
  List Customers

  Returns the account's customers, optionally narrowed by email, creation date range or a customer property filter.

• Action
  Resubscribe customer

  Resubscribes a customer that was previously unsubscribed by the account owner via the API or in-app.

• Action
  Unsubscribe Customer

  Unsubscribes a customer from receiving future Retently surveys, optionally recording an opt-out message.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.