--- title: "Connect Returnless and Twist - APIANT.ai" description: "When \"Request Created\" fires in Returnless, your agent runs \"Post Message\" in Twist." canonical: "https://apiant.ai/connect/returnless-to-twist" --- # Connect Returnless and Twist When **Request Created** fires in [Returnless](https://apiant.ai/connections/returnless), your agent runs **Post Message** in [Twist](https://apiant.ai/connections/twist), or **New Comment Posted in Thread** in Twist to **Find customers** in Returnless. Describe the whole flow and it is built, tested on every scenario and kept running. Returnless **2** triggers Returnless **16** actions Twist **3** triggers Twist **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Returnless and Twist to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Returnless and Twist can do together ### From Returnless to Twist - When **Request Created** in Returnless then **Post Message** in Twist - When **Return Created** in Returnless then **Add channel** in Twist ### From Twist to Returnless - When **New Comment Posted in Thread** in Twist then **Find customers** in Returnless - When **New Message Posted in Conversation** in Twist then **Add note** in Returnless Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Returnless and Twist ## Triggers and actions 5 triggers · 33 actions - Trigger **Request Created** Triggers when a customer creates a new return request that needs approval. - Trigger **Return Created** Triggers when a new return is created, including a request once it is approved. - Action **Add note** Adds an internal note to a return or return request. - Action **Add Request** Creates a return request in Returnless for items from an existing sales order. - Action **Approve a Request** Approves a return request in Returnless so the customer can send the items back. - Action **Approve a Request Without Shipment** Approves a pending return request without a return shipment, so the customer keeps the items. - Action **Find customers** Returns the customers in your Returnless account that match an email address. - Action **Find products** Returns the products in your Returnless account that match a SKU. - Action **Find Requests** Finds a Request in your Returnless account. - Action **Find Returns** Finds returns (return orders) in Returnless by return number. - Action **Find sales orders** Finds sales orders in Returnless by order number. - Action **Get customer** Returns a single Returnless customer by its id. - Action **Get Request (By Request ID)** Returns a single return request (return order) from Returnless by its ID. - Action **Get Return (By Return ID)** Returns a single return in Returnless, with all of its details, by its return ID. - Action **Get sales order** Returns a single sales order by its ID, including its customer, address and order details. - Action **List return reasons** Returns the return reasons configured in your Returnless account. - Action **Reject Request** Rejects a pending return request in Returnless. - Action **Update return** Changes the status of a return, such as Checked, Approved or Resolved. - Trigger **New Comment Posted in Thread** Triggers when a new comment is added in a thread. - Trigger **New Message Posted in Conversation** Triggers when a new message is added anywhere inside a conversation. - Trigger **New Thread Added to Channel** Triggers when a new thread is added to a channel. - Action **Add channel** Create a new channel in a workspace. - Action **Delete comment** Deletes a comment from a Twist thread. - Action **Delete thread** Remove a thread. - Action **Find Comment by Id** Gets a single Twist comment by its ID. - Action **Find Thread** Returns the threads in a channel whose title contains the specified text (case-insensitive), plus the first match. - Action **Find Thread by Id** Returns the Twist thread with the specified ID. - Action **Find User by Id** Finds a user by matching against their id. - Action **List channels** Return all channels in a workspace. - Action **List comments** Lists the comments in a Twist thread, newest first by default. - Action **List threads** Lists threads in a Twist channel, newest-updated first by default, with optional filters. - Action **List users** Lists all users in a Twist workspace. - Action **List workspaces** Gets all the workspaces (teams) the connected user belongs to. - Action **Post Comment** Post a comment to a thread you choose. - Action **Post Message** Posts a new message to an existing Twist conversation (direct message). - Action **Post Thread** Adds a new thread to a Twist channel. - Action **Update comment** Edit an existing comment's content. - Action **Update thread** Updates the title, content, attachments, action buttons or mentions of an existing Twist thread. ## Each app on its own - [ **Returnless** Returnless gives e-commerce businesses a way to get their returns in check.](https://apiant.ai/connections/returnless) - [ **Twist** Twist keeps your conversations on-topic and in one place.](https://apiant.ai/connections/twist) Reviews ## What our customers say ## More from Returnless - [ **Returnless to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/returnless-to-salesforce) - [ **Returnless to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/returnless-to-slack) - [ **Returnless to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/returnless-to-stripe) - [ **Returnless to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/returnless-to-shopify) - [ **Returnless to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/returnless-to-trello) - [ **Returnless to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/returnless-to-zoom) ## More into Twist - [ **HubSpot to Twist** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-twist) - [ **Salesforce to Twist** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-twist) - [ **Slack to Twist** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-twist) - [ **Google Sheets to Twist** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-twist) - [ **Gmail to Twist** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-twist) - [ **Google Calendar to Twist** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-twist) Questions ## Returnless and Twist, answered ### ### What can start an automation from Returnless? Any of Returnless's 2 triggers in the catalog, including Request Created and Return Created. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Twist when something happens in Returnless? Any of Twist's 17 actions, including Post Comment, Post Message, Post Thread and Update comment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Twist to Returnless? Yes. When something happens in Twist, your agent can act in Returnless too. This page covers both directions: Twist's triggers and Returnless's actions are listed here as well. ### ### Do I have to build a connector for Returnless or Twist? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Returnless and Twist without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.