Integration
Connect Request Tracker (RT) and Zoho Mail
When Ticket Created fires in Request Tracker (RT), your agent runs Create New Task in Zoho Mail, or New Email in Zoho Mail to Create Ticket in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and Zoho Mail to do together?
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Claude Code
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Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
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Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) and Zoho Mail can do together
From Request Tracker (RT) to Zoho Mail
When Ticket Created in Request Tracker (RT)
then Create New Task in Zoho Mail
From Zoho Mail to Request Tracker (RT)
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and Zoho Mail
Triggers and actions 6 triggers · 32 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- New Email
Triggered when a new email arrives in a Zoho Mail account.
- New Email Matching Search
Fires for each new email in a Zoho Mail account that matches a saved search.
- New Tagged Email
Fires once for each email in the account that carries the chosen tag, newest first.
- Create Draft
Composes an email and saves it as a draft in a Zoho Mail account.
- Create Folder
Creates a new folder in a Zoho Mail account, optionally nested under a parent folder.
- Create New Task
Creates a personal task, or a group task when a group is chosen, in Zoho Mail Tasks.
- Create Tag
Creates a new label (tag) in a Zoho Mail account.
- Delete email
Delete a message.
- Find emails by search
Returns up to 10 emails that match the specified Zoho Mail search criteria.
- Get email
Get a message's content by id.
- List emails
Lists emails in a Zoho Mail account, optionally limited to one folder and filtered by read status, flag, label, thread or email type.
- List folders
Lists all folders in a Zoho Mail account.
- List tags
List labels/tags.
- Reply to email
Sends a reply to a received email from a Zoho Mail account, optionally scheduled for later delivery.
- Send Email
Sends an email from a Zoho Mail account.
- Update email
Updates one or more emails in a Zoho Mail account: mark read/unread, move to a folder, set a flag, apply or remove labels, archive/unarchive, or mark as spam/not spam.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and Zoho Mail, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zoho Mail when something happens in Request Tracker (RT)?
Any of Zoho Mail's 13 actions, including Create Draft, Create Folder, Create New Task and Create Tag. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zoho Mail to Request Tracker (RT)?
Yes. When something happens in Zoho Mail, your agent can act in Request Tracker (RT) too. This page covers both directions: Zoho Mail's triggers and Request Tracker (RT)'s actions are listed here as well.
Do I have to build a connector for Request Tracker (RT) or Zoho Mail?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.