--- title: "Connect Request Tracker (RT) and WordPress - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Add comment\" in WordPress." canonical: "https://apiant.ai/connect/request-tracker-rt-to-wordpress" --- # Connect Request Tracker (RT) and WordPress When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add comment** in [WordPress](https://apiant.ai/connections/wordpress), or **New Comment** in WordPress to **Comment on a Ticket** in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions WordPress **7** triggers WordPress **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and WordPress to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) and WordPress can do together ### From Request Tracker (RT) to WordPress - When **Ticket Created** in Request Tracker (RT) then **Add comment** in WordPress - When **Ticket Status Changed** in Request Tracker (RT) then **Add page** in WordPress ### From WordPress to Request Tracker (RT) - When **New Comment** in WordPress then **Comment on a Ticket** in Request Tracker (RT) - When **New Media** in WordPress then **Create Ticket** in Request Tracker (RT) Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and WordPress ## Triggers and actions 10 triggers · 34 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Trigger **New Comment** Triggers when a new comment is posted on your WordPress site. - Trigger **New Media** Triggers when a new media item (image, video, audio or document) is uploaded to the WordPress media library. - Trigger **New page** Triggers when a new page is created on the WordPress site. - Trigger **New Post** Triggers when a new post is published on your WordPress site. - Trigger **New User** Triggers when a new user registers on your WordPress site. - Trigger **Updated Post** Triggers when a post is created or updated, newest changes first. - Trigger **Updated User** Triggers when a WordPress user is added or their profile is changed (name, email, roles, bio and other details). - Action **Add category** Creates a new post category on your WordPress site and returns the created category. - Action **Add comment** Adds a new comment to a WordPress post or page. - Action **Add page** Creates a new page on your WordPress site with the title, content, status and other details you provide. - Action **Add tag** Creates a new tag on your WordPress site. - Action **Create Post** Creates a new post on your WordPress site with the title, content, status, categories and tags you provide. - Action **Create User** Creates a new user account on your WordPress site with the login name, email and password you provide. - Action **Delete post** Deletes a post, moving it to the trash or removing it permanently. - Action **Delete user** Permanently deletes a WordPress user and reassigns their posts and links to another user. - Action **Find comments by criteria** Finds comments on the WordPress site matching search text, post, author, status, date range and other criteria. - Action **Find pages by criteria** Returns the pages on your WordPress site that match the search text, slug, author, status, dates and other criteria you supply. - Action **Find Post** Finds posts on your WordPress site matching a search text, slug, author, category, tag, status or date range. - Action **Find User** Finds WordPress users matching a search text, slug, role or other criteria and returns the matching users. - Action **Update page** Updates an existing page on your WordPress site. Only the fields you fill in are changed. - Action **Update Post** Updates an existing WordPress post's title, content, status, categories, tags and other details. Only the fields you fill in are changed. - Action **Update User** Updates an existing WordPress user's profile, such as their name, email, roles or password. Fields left blank are not changed. - Action **Upload Media** Uploads a file from a URL to the WordPress media library and returns the new media item. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **WordPress** WordPress is web software you can use to create a beautiful website or blog.](https://apiant.ai/connections/wordpress) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into WordPress - [ **HubSpot to WordPress** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-wordpress) - [ **Salesforce to WordPress** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-wordpress) - [ **Slack to WordPress** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-wordpress) - [ **Google Sheets to WordPress** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-wordpress) - [ **Gmail to WordPress** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-wordpress) - [ **Google Calendar to WordPress** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-wordpress) Questions ## Request Tracker (RT) and WordPress, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in WordPress when something happens in Request Tracker (RT)? Any of WordPress's 16 actions, including Create Post, Create User, Update page and Update Post. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from WordPress to Request Tracker (RT)? Yes. When something happens in WordPress, your agent can act in Request Tracker (RT) too. This page covers both directions: WordPress's triggers and Request Tracker (RT)'s actions are listed here as well. ### ### Do I have to build a connector for Request Tracker (RT) or WordPress? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and WordPress without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.