--- title: "Connect Request Tracker (RT) and Woodpecker.co - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Find Prospect Email\" in Woodpecker.co." canonical: "https://apiant.ai/connect/request-tracker-rt-to-woodpecker-co" --- # Connect Request Tracker (RT) and Woodpecker.co When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Find Prospect Email** in [Woodpecker.co](https://apiant.ai/connections/woodpecker-co), or **Campaign Completed** in Woodpecker.co to **Create Ticket** in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Woodpecker.co **20** triggers Woodpecker.co **5** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Woodpecker.co to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) and Woodpecker.co can do together ### From Request Tracker (RT) to Woodpecker.co - When **Ticket Created** in Request Tracker (RT) then **Find Prospect Email** in Woodpecker.co - When **Ticket Status Changed** in Request Tracker (RT) then **Create/Update Prospect** in Woodpecker.co ### From Woodpecker.co to Request Tracker (RT) - When **Campaign Completed** in Woodpecker.co then **Create Ticket** in Request Tracker (RT) - When **Manual Task Created** in Woodpecker.co then **Update ticket** in Request Tracker (RT) Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Woodpecker.co ## Triggers and actions 23 triggers · 24 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Trigger **Campaign Completed** Triggers when a Woodpecker campaign status changes to COMPLETED. - Trigger **Email Opened** Triggers when a prospect opens your email. - Trigger **Email Sent** Triggers when Woodpecker sends an email to prospect from campaign. - Trigger **Follow-Up After Autoreply** Triggers when you set a date for resuming follow-ups after you got an autoreply from a prospect. - Trigger **Link Clicked** Triggers when a prospect clicks on a link in your email. - Trigger **Manual Task Created** Triggers when a manual task of any type is created. - Trigger **Manual Task Done** Triggers when a manual task is marked as done. - Trigger **Manual Task Ignored** Triggers when a manual task is marked as ignored. - Trigger **Prospect Autoreplied** Triggers when you get an autoresponder from a prospect, or when you manually mark a prospect as AUTOREPLIED. - Trigger **Prospect Blacklisted** Triggers when a prospect status is changed to BLACKLISTED manually or when prospect unsubscribes from Woodpecker. - Trigger **Prospect Bounced** Triggers when a prospect’s email address bounces your message and the prospect status gets changed to BOUNCED in Woodpecker. - Trigger **Prospect Interested** Triggers when a prospect is marked as INTERESTED. - Trigger **Prospect Invalid** Triggers when a prospect’s email address doesn't exist on an external server. This check happens when Woodpecker tries to send an email to this prospect. Status is changed to INVALID in Woodpecker. - Trigger **Prospect Maybe Later** Triggers when a prospect's interest level is marked as MAYBE LATER. - Trigger **Prospect Nonresponsive** Triggers when a prospect's status is changed to NONRESPONSIVE - Trigger **Prospect Not Interested** Triggers when a prospect is marked as NOT INTERESTED. - Trigger **Prospect Opt Out** Triggers when prospect unsubscribes from your emails or is marked as OPT-OUT manually. - Trigger **Prospect Replied** Triggers when a prospect replies to your email or is manually marked as REPLIED in Woodpecker. - Trigger **Prospect Saved** Triggers when a Woodpecker prospect is created or updated. - Trigger **Secondary Reply** Triggers when a secondary reply is found by Woodpecker. - Action **Blacklist Domain** Add a domain to a blacklist. It will automatically block ongoing and future sending to all prospects within a given domain. - Action **Create/Update Prospect** Adds a new prospect or Updates existing prospect in the list of Prospects. - Action **Create/Update Prospect in Campaign** Adds a new prospect or updates existing prospect's data in a campaign of choice. - Action **Find Prospect Email** Finds prospect by email address. - Action **Stop Follow-Ups** Stop follow-ups planned for this prospect. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Woodpecker.co** Woodpecker.co helps B2B companies directly contact prospective clients by automated sending of personalized...](https://apiant.ai/connections/woodpecker-co) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Woodpecker.co - [ **HubSpot to Woodpecker.co** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-woodpecker-co) - [ **Salesforce to Woodpecker.co** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-woodpecker-co) - [ **Slack to Woodpecker.co** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-woodpecker-co) - [ **Google Sheets to Woodpecker.co** Google Sheets](https://apiant.ai/connect/google-sheets-to-woodpecker-co) - [ **Gmail to Woodpecker.co** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-woodpecker-co) - [ **Google Calendar to Woodpecker.co** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-woodpecker-co) Questions ## Request Tracker (RT) and Woodpecker.co, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Woodpecker.co when something happens in Request Tracker (RT)? Any of Woodpecker.co's 5 actions, including Create/Update Prospect, Create/Update Prospect in Campaign, Blacklist Domain and Find Prospect Email. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Woodpecker.co to Request Tracker (RT)? Yes. When something happens in Woodpecker.co, your agent can act in Request Tracker (RT) too. This page covers both directions: Woodpecker.co's triggers and Request Tracker (RT)'s actions are listed here as well. ### ### Do I have to build a connector for Request Tracker (RT) or Woodpecker.co? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Woodpecker.co without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.