Integration
Connect Request Tracker (RT) and Woodpecker.co
When Ticket Created fires in Request Tracker (RT), your agent runs Find Prospect Email in Woodpecker.co, or Campaign Completed in Woodpecker.co to Create Ticket in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and Woodpecker.co to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) and Woodpecker.co can do together
From Request Tracker (RT) to Woodpecker.co
When Ticket Created in Request Tracker (RT)
then Find Prospect Email in Woodpecker.co
From Woodpecker.co to Request Tracker (RT)
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and Woodpecker.co
Triggers and actions 23 triggers · 24 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- Campaign Completed
Triggers when a Woodpecker campaign status changes to COMPLETED.
- Email Opened
Triggers when a prospect opens your email.
- Email Sent
Triggers when Woodpecker sends an email to prospect from campaign.
- Follow-Up After Autoreply
Triggers when you set a date for resuming follow-ups after you got an autoreply from a prospect.
- Link Clicked
Triggers when a prospect clicks on a link in your email.
- Manual Task Created
Triggers when a manual task of any type is created.
- Manual Task Done
Triggers when a manual task is marked as done.
- Manual Task Ignored
Triggers when a manual task is marked as ignored.
- Prospect Autoreplied
Triggers when you get an autoresponder from a prospect, or when you manually mark a prospect as AUTOREPLIED.
- Prospect Blacklisted
Triggers when a prospect status is changed to BLACKLISTED manually or when prospect unsubscribes from Woodpecker.
- Prospect Bounced
Triggers when a prospect’s email address bounces your message and the prospect status gets changed to BOUNCED in Woodpecker.
- Prospect Interested
Triggers when a prospect is marked as INTERESTED.
- Prospect Invalid
Triggers when a prospect’s email address doesn't exist on an external server. This check happens when Woodpecker tries to send an email to this prospect. Status is changed to INVALID in Woodpecker.
- Prospect Maybe Later
Triggers when a prospect's interest level is marked as MAYBE LATER.
- Prospect Nonresponsive
Triggers when a prospect's status is changed to NONRESPONSIVE
- Prospect Not Interested
Triggers when a prospect is marked as NOT INTERESTED.
- Prospect Opt Out
Triggers when prospect unsubscribes from your emails or is marked as OPT-OUT manually.
- Prospect Replied
Triggers when a prospect replies to your email or is manually marked as REPLIED in Woodpecker.
- Prospect Saved
Triggers when a Woodpecker prospect is created or updated.
- Secondary Reply
Triggers when a secondary reply is found by Woodpecker.
- Blacklist Domain
Add a domain to a blacklist. It will automatically block ongoing and future sending to all prospects within a given domain.
- Create/Update Prospect
Adds a new prospect or Updates existing prospect in the list of Prospects.
- Create/Update Prospect in Campaign
Adds a new prospect or updates existing prospect's data in a campaign of choice.
- Find Prospect Email
Finds prospect by email address.
- Stop Follow-Ups
Stop follow-ups planned for this prospect.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and Woodpecker.co, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Woodpecker.co when something happens in Request Tracker (RT)?
Any of Woodpecker.co's 5 actions, including Create/Update Prospect, Create/Update Prospect in Campaign, Blacklist Domain and Find Prospect Email. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Woodpecker.co to Request Tracker (RT)?
Yes. When something happens in Woodpecker.co, your agent can act in Request Tracker (RT) too. This page covers both directions: Woodpecker.co's triggers and Request Tracker (RT)'s actions are listed here as well.
Do I have to build a connector for Request Tracker (RT) or Woodpecker.co?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Request Tracker (RT) and Woodpecker.co without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.