--- title: "Connect Request Tracker (RT) and WebWork Time Tracker - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Update Task\" in WebWork Time Tracker." canonical: "https://apiant.ai/connect/request-tracker-rt-to-webwork-time-tracker" --- # Connect Request Tracker (RT) and WebWork Time Tracker When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Update Task** in [WebWork Time Tracker](https://apiant.ai/connections/webwork-time-tracker), or **New Contract** in WebWork Time Tracker to **Create Ticket** in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions WebWork Time Tracker **4** triggers WebWork Time Tracker **8** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and WebWork Time Tracker to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) and WebWork Time Tracker can do together ### From Request Tracker (RT) to WebWork Time Tracker - When **Ticket Created** in Request Tracker (RT) then **Update Task** in WebWork Time Tracker - When **Ticket Status Changed** in Request Tracker (RT) then **Get Task** in WebWork Time Tracker ### From WebWork Time Tracker to Request Tracker (RT) - When **New Contract** in WebWork Time Tracker then **Create Ticket** in Request Tracker (RT) - When **New Member** in WebWork Time Tracker then **Update ticket** in Request Tracker (RT) Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and WebWork Time Tracker ## Triggers and actions 7 triggers · 26 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Trigger **New Contract** Fires once for each new contract (a member assigned to a project) in the selected WebWork workspace. - Trigger **New Member** Fires when a new member appears in a WebWork workspace. - Trigger **New Project** Fires once for each new project in the selected workspace. - Trigger **New Task** Fires once for each new task created in a WebWork project. - Action **Create Contract** Assign a member to a project in a WebWork workspace by creating a contract, with optional weekly hours limit, screenshot mode and hourly rate. - Action **Create Project** Create a new project in a WebWork workspace. Only workspace Owners and Executive Managers can create projects. - Action **Get Contract** Returns one contract (a member's assignment to a project) with its weekly hours limit, rate and status. - Action **Get Project** Returns one project by its ID, including its name, dates, estimate, notes and custom field values. - Action **Get Task** Returns one task with its title, status, priority and dates. - Action **Update Contract** Updates an existing contract (a member's assignment to a project): weekly hours limit, screenshot mode, hourly rate or status. - Action **Update Project** Updates an existing project by ID. Only the fields you fill in are changed. - Action **Update Task** Update an existing task in a WebWork project. Only the fields you fill in are changed. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **WebWork Time Tracker** WebWork Time Tracker is a time and productivity tracking platform that lets you log hours, manage tasks, and...](https://apiant.ai/connections/webwork-time-tracker) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into WebWork Time Tracker - [ **HubSpot to WebWork Time Tracker** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-webwork-time-tracker) - [ **Salesforce to WebWork Time Tracker** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-webwork-time-tracker) - [ **Slack to WebWork Time Tracker** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-webwork-time-tracker) - [ **Google Sheets to WebWork Time Tracker** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-webwork-time-tracker) - [ **Gmail to WebWork Time Tracker** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-webwork-time-tracker) - [ **Google Calendar to WebWork Time Tracker** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-webwork-time-tracker) Questions ## Request Tracker (RT) and WebWork Time Tracker, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in WebWork Time Tracker when something happens in Request Tracker (RT)? Any of WebWork Time Tracker's 8 actions, including Create Contract, Create Project, Update Contract and Update Project. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from WebWork Time Tracker to Request Tracker (RT)? Yes. When something happens in WebWork Time Tracker, your agent can act in Request Tracker (RT) too. This page covers both directions: WebWork Time Tracker's triggers and Request Tracker (RT)'s actions are listed here as well. ### ### Do I have to build a connector for Request Tracker (RT) or WebWork Time Tracker? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and WebWork Time Tracker without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.