Integration
Connect Request Tracker (RT) and Webmecanik Pipeline
When Ticket Created fires in Request Tracker (RT), your agent runs Update contact in Webmecanik Pipeline, or New Company in Webmecanik Pipeline to Create Ticket in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and Webmecanik Pipeline to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) and Webmecanik Pipeline can do together
From Request Tracker (RT) to Webmecanik Pipeline
When Ticket Created in Request Tracker (RT)
then Update contact in Webmecanik Pipeline
From Webmecanik Pipeline to Request Tracker (RT)
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and Webmecanik Pipeline
Triggers and actions 9 triggers · 40 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- New Company
Triggers when a new company is added in Webmecanik Pipeline.
- New Contact
Triggers when a new contact is added in Webmecanik Pipeline.
- New Opportunity
Triggers when a new opportunity is created in Webmecanik Pipeline.
- Updated Company
Triggers when a company is updated in Webmecanik Pipeline.
- Updated Contact
Triggers when a contact is created or updated in Webmecanik Pipeline.
- Updated Opportunity
Triggers when an opportunity is created or updated in Webmecanik Pipeline.
- Create Activity
Creates an activity (call, email, appointment, note or custom) on a contact or opportunity in Webmecanik Pipeline.
- Delete activity
Deletes an activity from Webmecanik Pipeline.
- Delete company
Deletes a company from Webmecanik Pipeline.
- Delete contact
Deletes a contact from Webmecanik Pipeline.
- Delete opportunity
Deletes an opportunity from Webmecanik Pipeline.
- Get company
Returns one company by its slug, including its tags and custom fields.
- Get contact
Returns one contact by its slug, including tags, companies, addresses and custom fields.
- Get opportunity
Returns one opportunity by its slug, including its pipeline, status, tags and custom fields.
- List companies
Returns all companies in your Webmecanik Pipeline account, including their custom fields.
- List contacts
Returns the contacts in your Webmecanik Pipeline account, optionally filtered by email, first name, last name or phone number.
- List opportunities
Returns the opportunities in your Webmecanik Pipeline account, optionally only those of one pipeline.
- List pipelines
Returns all sales pipelines visible to the connected Webmecanik Pipeline user.
- List statuses
Returns the statuses (pipeline stages) in Webmecanik Pipeline, optionally limited to one pipeline.
- List users
Returns all users in the Webmecanik Pipeline organization, with their name, email and role.
- Update activity
Updates an existing activity (call, email, note, appointment) attached to a contact or opportunity.
- Update company
Updates an existing company in Webmecanik Pipeline, changing only the fields you fill in.
- Update contact
Updates an existing contact in Webmecanik Pipeline, including its custom field values, and returns the updated contact.
- Update opportunity
Updates an existing opportunity in Webmecanik Pipeline, changing only the values you supply.
- Update or Create Company
Creates a company, or updates the existing one when a duplicate is found.
- Update or Create Contact
Creates a contact, or updates the existing contact with the same email address.
- Update or Create Opportunity
Updates an existing opportunity when a slug is given, otherwise creates a new opportunity, and returns the resulting record.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and Webmecanik Pipeline, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Webmecanik Pipeline when something happens in Request Tracker (RT)?
Any of Webmecanik Pipeline's 21 actions, including Create Activity, Update activity, Update company and Update contact. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Webmecanik Pipeline to Request Tracker (RT)?
Yes. When something happens in Webmecanik Pipeline, your agent can act in Request Tracker (RT) too. This page covers both directions: Webmecanik Pipeline's triggers and Request Tracker (RT)'s actions are listed here as well.
Do I have to build a connector for Request Tracker (RT) or Webmecanik Pipeline?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Request Tracker (RT) and Webmecanik Pipeline without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.