Connect Request Tracker (RT) and Vouchery.io

Both apps 37Request Tracker (RT) 22Vouchery.io 15

• Trigger
  Ticket Correspondence

  Triggers when a ticket is replied to (that is, corresponded with).

• Trigger
  Ticket Created

  Triggers when a new Request Tracker ticket is created.

• Trigger
  Ticket Status Changed

  Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.

• Action
  Add asset

  Create an asset.

• Action
  Add user

  Create a user.

• Action
  Comment on a Ticket

  Add an internal comment to a ticket and send to any internal watchers.

• Action
  Create Ticket

  Create a new ticket in Request Tracker.

• Action
  Find Attachment

  Locate an attachment by ID.

• Action
  Find Ticket

  Locate a ticket by ID.

• Action
  Find Tickets

  Issue a query to find matching tickets.

• Action
  Find Transaction

  Find a transaction by ID

• Action
  Get asset

  Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.

• Action
  Get queue

  Get a queue by id or name.

• Action
  Get user

  Get a user by id or name.

• Action
  List queues

  List all queues visible to user.

• Action
  List ticket history

  List transactions of a ticket.

• Action
  Reply to a Ticket

  Reply to the requestor and any internal or external watchers of a ticket.

• Action
  Update ticket

  General ticket update (Owner, Priority, Queue, custom fields).

• Action
  Update Ticket Due Date

  Update the due date of a ticket.

• Action
  Update Ticket Status

  Update the status of a ticket.

• Action
  Update Ticket Subject

  Update the subject of a ticket.

• Action
  Update user

  Update a user.

• Trigger
  New Voucher

  Triggers when a new voucher is created in the selected Vouchery campaign.

• Action
  Add campaign

  Creates a promo campaign in Vouchery — either a main campaign or a sub campaign under an existing main campaign — and returns the new campaign.

• Action
  Assign vouchers to customer

  Assigns one or more voucher codes to a customer and returns the customer's updated record.

• Action
  Cancel redemption

  Cancels a redemption by its redemption ID, marking it as cancelled.

• Action
  Confirm redemption

  Confirms a redemption so it counts toward the campaign's budget and total redemptions. Returns the confirmed redemption.

• Action
  Create Customer

  Creates a customer in Vouchery with their unique identifier, contact details, segment categories and metadata.

• Action
  Create Redemption

  Redeems a voucher code for a purchase, recording the order total or line items and returning the redemption with the discount and rewards granted.

• Action
  Delete customer

  Deletes a customer from your Vouchery project by their identifier.

• Action
  Find Voucher

  Finds a voucher by its code and returns its status, campaign, customer and redemption details.

• Action
  Get campaign

  Returns a single Vouchery campaign by its ID, including its rules, rewards, budget and voucher statistics.

• Action
  Get customer

  Returns a single customer by their identifier, including profile details, segments, loyalty points and voucher/redemption statistics.

• Action
  Get redemption

  Returns a single redemption by its ID, including its voucher, campaign, customer, confirmation status and granted rewards.

• Action
  List campaigns

  Returns the campaigns in your Vouchery project, optionally filtered by name, team, status, template or loyalty program.

• Action
  List customers

  Returns the customers in your Vouchery project, optionally filtered by identifier or email.

• Action
  Update customer

  Updates an existing customer's name, email, referral code, birthdate, segments or metadata. Only the values you provide are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.