Integration
Connect Request Tracker (RT) and Uscreen
When Ticket Created fires in Request Tracker (RT), your agent runs Revoke Customer Access in Uscreen, or New Invoice in Uscreen to Create Ticket in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and Uscreen to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) and Uscreen can do together
From Request Tracker (RT) to Uscreen
When Ticket Created in Request Tracker (RT)
then Revoke Customer Access in Uscreen
From Uscreen to Request Tracker (RT)
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and Uscreen
Triggers and actions 7 triggers · 49 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- New Invoice
Triggers when a new invoice is created in your Uscreen storefront.
- New User
Triggers when a new customer is added to your Uscreen storefront.
- New Video View
Triggers when a customer views a video in your Uscreen storefront.
- User Updated
Triggers when a customer in your Uscreen storefront is added or updated.
- Cancel Customer Subscription
Cancels the customer's active subscription.
- Create Group
Creates a team group on a subscription plan.
- Delete Group
Deletes a team group.
- Generate Sign-On Link
Generates a single sign-on link that logs the customer into your storefront.
- Get Content
Returns one video, collection or live event.
- Get Customer
Returns one customer by ID or email.
- Get Customer Access
Returns one access record for a customer.
- Get Customer Subscription
Returns the customer's active subscription.
- Get Invoice
Returns one invoice by ID.
- Get Offer
Returns one offer by ID.
- Get Playlist Item
Returns one playlist item of a collection.
- Get Total Watch Time
Returns total watch time for a customer or content in a date range.
- Get Video
Returns one uploaded video by ID.
- Get Video Views
Returns video view records for a customer or content in a date range.
- Get Video Views Summary
Returns view counts and watch time per customer and video in a date range.
- List Contents
Returns a page of videos, collections and live events.
- List Customer Accesses
Returns the bundles and subscriptions a customer has access to.
- List Customers
Returns a page of customers, optionally filtered by a date range.
- List Email Topics
Returns your storefront's email topics.
- List Group Members
Returns the members of a team group.
- List Groups
Returns a page of team groups.
- List Invoices
Returns a page of invoices, optionally filtered by date range.
- List Offers
Returns your subscription, bundle and rental offers.
- List Playlist Items
Returns the playlist items and files of a collection.
- List Videos
Returns a page of uploaded videos.
- Publish Content
Publishes a video, collection or live event.
- Remove Group Member
Removes a person from a team group.
- Revoke Customer Access
Revokes a customer's access to a bundle or subscription.
- Schedule Content
Schedules a video or collection for future publication.
- Unpublish Content
Unpublishes a video, collection or live event.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and Uscreen, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Uscreen when something happens in Request Tracker (RT)?
Any of Uscreen's 30 actions, including Create Group, Generate Sign-On Link, Get Content and Get Customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Uscreen to Request Tracker (RT)?
Yes. When something happens in Uscreen, your agent can act in Request Tracker (RT) too. This page covers both directions: Uscreen's triggers and Request Tracker (RT)'s actions are listed here as well.
Do I have to build a connector for Request Tracker (RT) or Uscreen?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Request Tracker (RT) and Uscreen without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.