--- title: "Connect Request Tracker (RT) to TrackingTime - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Add Customer\" in TrackingTime." canonical: "https://apiant.ai/connect/request-tracker-rt-to-trackingtime" --- # Connect Request Tracker (RT) to TrackingTime When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add Customer** in [TrackingTime](https://apiant.ai/connections/trackingtime). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions TrackingTime **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and TrackingTime to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in TrackingTime - When **Ticket Created** in Request Tracker (RT) then **Add Customer** in TrackingTime - When **Ticket Status Changed** in Request Tracker (RT) then **Add Task** in TrackingTime Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and TrackingTime ## Triggers and actions 3 triggers · 29 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add Customer** Creates a new customer in TrackingTime. Only workspace admins and project managers can add customers. - Action **Add Project** Creates a new project in TrackingTime. - Action **Add Service** Creates a new service in the TrackingTime workspace. Only admins and project managers can add services. - Action **Add Task** Adds a new task. - Action **Add Time Entry** Adds a new time entry. - Action **Search Projects** Finds existing projects by ID, name and more. - Action **Search Tasks** Searches TrackingTime tasks by keyword in their names and returns the matching tasks. - Action **Search Time Entries** Returns the time entries that match the chosen user, customer, project, task or company within a date range. - Action **Update Project** Updates an existing project. - Action **Update Task** Update tasks for Tracking Time - Action **Update Time Entry** Updates an existing TrackingTime time entry. The end time is always required; other fields left blank are not changed. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **TrackingTime** Time Tracking app that helps to manage projects, track working times and measure productivity.](https://apiant.ai/connections/trackingtime) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into TrackingTime - [ **Open Science Framework to TrackingTime** The Open Science Framework (OSF) is a repository and archive for research projects — study designs...](https://apiant.ai/connect/open-science-framework-to-trackingtime) - [ **Rossum to TrackingTime** Rossum is cloud-based app that uses artificial intelligence to replicate the human approach to data...](https://apiant.ai/connect/rossum-to-trackingtime) - [ **HubSpot to TrackingTime** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-trackingtime) - [ **Salesforce to TrackingTime** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-trackingtime) - [ **Slack to TrackingTime** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-trackingtime) - [ **Google Sheets to TrackingTime** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-trackingtime) Questions ## Request Tracker (RT) and TrackingTime, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in TrackingTime when something happens in Request Tracker (RT)? Any of TrackingTime's 11 actions, including Update Project, Update Task, Update Time Entry and Add Customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from TrackingTime to Request Tracker (RT)? TrackingTime has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads TrackingTime's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or TrackingTime? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and TrackingTime without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.