--- title: "Connect Request Tracker (RT) and Speak Ai - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Update Text Note\" in Speak Ai." canonical: "https://apiant.ai/connect/request-tracker-rt-to-speak-ai" --- # Connect Request Tracker (RT) and Speak Ai When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Update Text Note** in [Speak Ai](https://apiant.ai/connections/speak-ai), or **New Magic Prompts Response** in Speak Ai to **Create Ticket** in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Speak Ai **1** trigger Speak Ai **23** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Speak Ai to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) and Speak Ai can do together ### From Request Tracker (RT) to Speak Ai - When **Ticket Created** in Request Tracker (RT) then **Update Text Note** in Speak Ai - When **Ticket Status Changed** in Request Tracker (RT) then **Upload File to Transcribe and Analyze** in Speak Ai ### From Speak Ai to Request Tracker (RT) - When **New Magic Prompts Response** in Speak Ai then **Create Ticket** in Request Tracker (RT) - When **New Magic Prompts Response** in Speak Ai then **Update ticket** in Request Tracker (RT) Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Speak Ai ## Triggers and actions 4 triggers · 42 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Trigger **New Magic Prompts Response** Fires when Speak AI finishes answering an AI Chat (Magic Prompt) and delivers the final answer. - Action **Add Automation** Create a new Speak AI automation. - Action **Add Field** Creates a new custom field in your Speak AI account. - Action **Add Folder** Create a new folder to organize media, text notes, and recordings. - Action **Ask AI Chat** Ask a question about one or more media items or a folder and get the AI chat answer back. - Action **Delete Automation** Delete an automation. - Action **Delete Folder** Delete a folder. - Action **Delete Media** Delete a media file from Speak AI. - Action **Delete Text Note** Delete a text note. - Action **Get Media Insights** Loads the analysis results (transcript, keywords, topics, sentiment, named entities, summary) for a Speak AI audio or video file. - Action **Get Media Status** Gets the processing status and basic details of a Speak AI audio or video file. - Action **Get Media Transcript** Get the transcript of a media file. - Action **Get Text Note Insight** Gets the analysis insights (keywords, entities, intents, sentiment) for a Speak AI text note. - Action **List Automations** List the automations (trigger + action workflows) configured in Speak AI. - Action **List Fields** Lists the custom fields defined in your Speak AI account. - Action **List Folders** List the folders in the account. - Action **List Media** List the media files (audio/video) in the account's Speak AI library. - Action **Run Magic Prompt** Runs a Magic Prompt (Speak AI's AI Chat) against your media, folders or fields and returns the AI's answer. - Action **Update Automation** Updates an existing Speak AI automation: its name, trigger, steps, schedule and active state. - Action **Update Folder** Update a folder's name or settings. - Action **Update Media** Rename a Speak AI media file and update its description, tags, folder, assignee, note, status or creation date. - Action **Update Text Note** Update the content of an existing text note. - Action **Upload File to Transcribe and Analyze** Uploads new audio or video files for automatic transcription and analysis. - Action **Upload Text Note to Analyze** Uploads new text notes for automatic insight analysis. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Speak Ai** Speak Ai is a tool to analyze audio and video to get insights extraction and transcriptions.](https://apiant.ai/connections/speak-ai) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Speak Ai - [ **HubSpot to Speak Ai** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-speak-ai) - [ **Salesforce to Speak Ai** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-speak-ai) - [ **Slack to Speak Ai** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-speak-ai) - [ **Google Sheets to Speak Ai** Google Sheets](https://apiant.ai/connect/google-sheets-to-speak-ai) - [ **Gmail to Speak Ai** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-speak-ai) - [ **Google Calendar to Speak Ai** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-speak-ai) Questions ## Request Tracker (RT) and Speak Ai, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Speak Ai when something happens in Request Tracker (RT)? Any of Speak Ai's 23 actions, including Update Automation, Update Folder, Update Media and Update Text Note. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Speak Ai to Request Tracker (RT)? Yes. When something happens in Speak Ai, your agent can act in Request Tracker (RT) too. This page covers both directions: Speak Ai's triggers and Request Tracker (RT)'s actions are listed here as well. ### ### Do I have to build a connector for Request Tracker (RT) or Speak Ai? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Speak Ai without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.