# Connect Request Tracker (RT) to Softwium When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add book** in [Softwium](https://apiant.ai/connections/softwium). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Softwium **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Softwium to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Softwium - When **Ticket Created** in Request Tracker (RT) then **Add book** in Softwium - When **Ticket Status Changed** in Request Tracker (RT) then **Add currency** in Softwium Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Softwium ## Triggers and actions 3 triggers · 39 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add book** creates a new fake book, returns HTTP 201. Note: the vendor does not actually persist writes (test/mock API). - Action **Add currency** creates a new fake currency, returns HTTP 201. Note: the vendor does not actually persist writes (test/mock API). - Action **Add people** creates a new fake person record, returns HTTP 201. Note: the vendor does not actually persist writes (test/mock API). - Action **Add pokemon** creates a new fake pokemon, returns HTTP 201. Note: the vendor does not actually persist writes (test/mock API). - Action **Delete book** deletes the fake book with the given ID. Note: the vendor does not actually persist writes (test/mock API). - Action **Delete currency** deletes the fake currency with the given ID. Note: the vendor does not actually persist writes (test/mock API). - Action **Delete people** deletes the fake person record with the given ID. Note: the vendor does not actually persist writes (test/mock API). - Action **Delete pokemon** deletes the fake pokemon with the given ID. Note: the vendor does not actually persist writes (test/mock API). - Action **Get book** returns the fake book with the given ID, or HTTP 404 if not found. - Action **Get currency** returns the fake currency with the given ID, or HTTP 404 if not found. - Action **Get people** returns the fake person record with the given ID, or HTTP 404 if not found. - Action **Get pokemon** returns the fake pokemon with the given ID, or HTTP 404 if not found. - Action **List books** returns all fake books (optional ?limit=N query param to cap the count). Read-only test data, no auth. - Action **List currencies** returns all fake currencies (optional ?limit=N query param to cap the count). Read-only test data, no auth. - Action **List peoples** returns all fake people records (optional ?limit=N query param to cap the count). Read-only test data, no auth. - Action **List pokemons** returns all fake pokemon records (optional ?limit=N query param to cap the count). Read-only test data, no auth. - Action **Update book** partially updates the fake book with the given ID. Note: the vendor does not actually persist writes (test/mock API). - Action **Update currency** partially updates the fake currency with the given ID. Note: the vendor does not actually persist writes (test/mock API). - Action **Update people** partially updates the fake person record with the given ID. Note: the vendor does not actually persist writes (test/mock API). - Action **Update pokemon** partially updates the fake pokemon with the given ID. Note: the vendor does not actually persist writes (test/mock API). ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Softwium** Test data for testing and prototyping](https://apiant.ai/connections/softwium) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Softwium - [ **HubSpot to Softwium** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-softwium) - [ **Salesforce to Softwium** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-softwium) - [ **Slack to Softwium** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-softwium) - [ **Google Sheets to Softwium** Google Sheets](https://apiant.ai/connect/google-sheets-to-softwium) - [ **Gmail to Softwium** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-softwium) - [ **Google Calendar to Softwium** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-softwium) Questions ## Request Tracker (RT) and Softwium, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Softwium when something happens in Request Tracker (RT)? Any of Softwium's 20 actions, including Update book, Update currency, Update people and Update pokemon. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Softwium to Request Tracker (RT)? Softwium has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Softwium's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Softwium? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.