# Connect Request Tracker (RT) and Smily When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add payment** in [Smily](https://apiant.ai/connections/smily), or **New And/Or Updated Client** in Smily to **Create Ticket** in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Smily **4** triggers Smily **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Smily to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) and Smily can do together ### From Request Tracker (RT) to Smily - When **Ticket Created** in Request Tracker (RT) then **Add payment** in Smily - When **Ticket Status Changed** in Request Tracker (RT) then **Create or Update Client** in Smily ### From Smily to Request Tracker (RT) - When **New And/Or Updated Client** in Smily then **Create Ticket** in Request Tracker (RT) - When **New And/Or Updated Payment** in Smily then **Update ticket** in Request Tracker (RT) Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Smily ## Triggers and actions 7 triggers · 38 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Trigger **New And/Or Updated And/Or Canceled Booking** Trigger when a booking is created and/or updated and/or canceled (with line item support). - Trigger **New And/Or Updated Client** Trigger when a client is created and/or updated (with line item support). - Trigger **New And/Or Updated Payment** Trigger when a payment is created and/or updated. - Trigger **New Inquiry** Trigger when a new inquiry is created. - Action **Add booking** Creates a booking (reservation, tentative hold or unavailable block) on a rental's calendar in Smily. - Action **Add payment** Records a new payment against a booking in Smily. - Action **Add rental** Creates a new rental property in your Smily account. Note that each rental added increases the account's monthly fee. - Action **Create Inquiry** Creates an inquiry for a rental, recording a guest's contact details, requested dates and message. - Action **Create or Update Client** Creates a new Smily client (guest), or updates an existing one when a client ID is given. - Action **Delete booking** Cancels a booking in Smily so it no longer occupies the rental's calendar. - Action **Find Bookings in Date Range** Returns the bookings that overlap a date range, optionally filtered by status, rental or client. - Action **Find Client by Email** Finds Smily clients (guests) whose email address matches the one given, returning the matching client records. - Action **Find Payment** Finds payments by their order ID (one or more, comma-separated). - Action **Get booking** Returns a single booking (reservation) by its ID, including dates, status, guest counts, pricing and linked rental and client. - Action **Get client** Returns a single client (guest) by ID, including their addresses, emails and phone numbers. - Action **Get rental** Returns a single rental (property) by its ID, including its details, pricing, location and related record IDs. - Action **List bookings** Returns the bookings in your Smily account, optionally filtered by dates, status, rental, client or last update time. By default only future, non-canceled bookings are returned. - Action **List clients** Returns the clients (guests) in your Smily account, including their addresses, emails and phone numbers. - Action **List inquiries** Returns the inquiries on your Smily account, including guest contact details, requested dates and party size. - Action **List payments** Returns the payments recorded on your Smily account, optionally filtered by order ID. - Action **List rentals** Returns the rentals (properties) in your Smily account, with their names, locations, capacity and pricing details. - Action **Update Booking** Updates an existing booking (reservation) in Smily — dates, guest counts, prices, deposit, notes, tags and status flags — and returns the updated booking. - Action **Update rental** Updates an existing rental property in Smily. Only the fields you fill in are changed. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Smily** Smily, top property management software for Short-Term Rental Managers and Concierges.](https://apiant.ai/connections/smily) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Smily - [ **HubSpot to Smily** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-smily) - [ **Salesforce to Smily** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-smily) - [ **Slack to Smily** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-smily) - [ **Google Sheets to Smily** Google Sheets](https://apiant.ai/connect/google-sheets-to-smily) - [ **Gmail to Smily** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-smily) - [ **Google Calendar to Smily** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-smily) Questions ## Request Tracker (RT) and Smily, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Smily when something happens in Request Tracker (RT)? Any of Smily's 19 actions, including Create Inquiry, Create or Update Client, Update Booking and Update rental. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Smily to Request Tracker (RT)? Yes. When something happens in Smily, your agent can act in Request Tracker (RT) too. This page covers both directions: Smily's triggers and Request Tracker (RT)'s actions are listed here as well. ### ### Do I have to build a connector for Request Tracker (RT) or Smily? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.