# Connect Request Tracker (RT) and Smartsheet When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add row** in [Smartsheet](https://apiant.ai/connections/smartsheet), or **New row** in Smartsheet to **Create Ticket** in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Smartsheet **3** triggers Smartsheet **26** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Smartsheet to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) and Smartsheet can do together ### From Request Tracker (RT) to Smartsheet - When **Ticket Created** in Request Tracker (RT) then **Add row** in Smartsheet - When **Ticket Status Changed** in Request Tracker (RT) then **Add row attachment** in Smartsheet ### From Smartsheet to Request Tracker (RT) - When **New row** in Smartsheet then **Create Ticket** in Request Tracker (RT) - When **New sheet** in Smartsheet then **Update ticket** in Request Tracker (RT) Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Smartsheet ## Triggers and actions 6 triggers ยท 45 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Trigger **New row** Triggered when a new row is added to the specified sheet. Polls rows modified since the last check and emits new ones. - Trigger **New sheet** Triggered when a new sheet is created. Polls the list of sheets and emits newly seen ones. - Trigger **Updated row** Triggered when any row is updated in the specified sheet. Polls rows modified since the last check and emits updated ones. - Action **Add column** /sheets/{sheetId}/columns - add columns to a sheet. - Action **Add comment** /sheets/{sheetId}/discussions/{discussionId}/comments - add a comment to a discussion. - Action **Add discussion** Starts a new discussion on a sheet with a first comment, and returns the discussion. - Action **Add folder** /folders/{folderId}/folders or /home/folders - create a folder. - Action **Add home folder** Creates a folder at the top level of your Sheets home and returns it. - Action **Add row** Adds a new row to the specified sheet. Provide cells as an array of {columnId, value}. Set location to Top or Bottom. - Action **Add row attachment** /sheets/{sheetId}/rows/{rowId}/attachments - attach file or URL to a row. - Action **Add sheet** /sheets - create a sheet with columns. - Action **Copy row to another sheet** Copies a row from one sheet to another sheet. The placement of the cells in the destination sheet is determined by Smartsheet's logic. - Action **Copy sheet** /sheets/{sheetId}/copy - copy a sheet to a folder/workspace. - Action **Delete row** Deletes a row from a sheet given its Row ID. - Action **Delete row if deal does not exist in ActiveCampaign (Cisco)** Compares deals from ActiveCampaign with the Smartsheet 'ActiveCampaign Deal ID' column. Deletes rows whose deal ID is not present in the supplied list of existing ActiveCampaign deal IDs. Built from intent against Smartsheet API 2.0. - Action **Find rows** Searches for rows in a specified sheet containing the specified value (in any column). Returns zero or more row IDs. Use the 'Get row' action within a Loop to fetch each row's contents. - Action **Find rows by column value** Searches for rows in a specified sheet having the specified value in a specified column. Zero, one, or multiple row IDs may be returned. - Action **Find sheets by keyword** Returns the sheets that match the specified keyword. - Action **Find single row** Searches for a single row in a specified sheet matching the specified value (in any column). If zero or multiple rows are found, an error occurs. - Action **Find single row by column value** Searches for a single row in a specified sheet having the specified value in a specified column. If zero or multiple rows are found, an error occurs. - Action **Get discussion** Returns a sheet discussion with its title and comments. - Action **Get folder** Returns a folder with the folders and sheets directly inside it. - Action **Get row** Returns the column data for the specified row. An error occurs if the row is not found. - Action **Get sheet** Fetches a sheet by ID, including its columns and rows. An error occurs if the sheet is not found. - Action **List row attachments** Returns the attachments on a row of a Smartsheet sheet, such as files and links, with their names, types and addresses. - Action **Move row to another sheet** Moves a row from one sheet to another sheet. The placement of the cells in the destination sheet is determined by Smartsheet's logic. - Action **Two-way sync add or update a row** Creates or updates a row in a sheet. For use only with two-way sync triggers. If a Row ID is supplied the row is updated; otherwise a new row is added. - Action **Update row** Updates a row in a specified sheet. Provide the Row ID and cells as an array of {columnId, value}. - Action **Update sheet** /sheets/{sheetId} - update sheet properties (name, project settings). ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Smartsheet** Smartsheet is a work execution platform for managing sheets, rows, and columns.](https://apiant.ai/connections/smartsheet) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Smartsheet - [ **Salesforce to Smartsheet** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-smartsheet) - [ **Mailchimp to Smartsheet** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-smartsheet) - [ **ServiceM8 to Smartsheet** ServiceM8 is a field service app and small business management platform for your computer, iPhone and iPad.](https://apiant.ai/connect/servicem8-to-smartsheet) - [ **HubSpot to Smartsheet** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-smartsheet) - [ **Slack to Smartsheet** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-smartsheet) - [ **Google Sheets to Smartsheet** Google Sheets](https://apiant.ai/connect/google-sheets-to-smartsheet) Questions ## Request Tracker (RT) and Smartsheet, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Smartsheet when something happens in Request Tracker (RT)? Any of Smartsheet's 26 actions, including Update row, Update sheet, Add column and Add comment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Smartsheet to Request Tracker (RT)? Yes. When something happens in Smartsheet, your agent can act in Request Tracker (RT) too. This page covers both directions: Smartsheet's triggers and Request Tracker (RT)'s actions are listed here as well. ### ### Do I have to build a connector for Request Tracker (RT) or Smartsheet? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.