Integration
Connect Request Tracker (RT) and Runn
When Ticket Created fires in Request Tracker (RT), your agent runs Create Client in Runn, or New Assignment in Runn to Create Ticket in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and Runn to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) and Runn can do together
From Request Tracker (RT) to Runn
When Ticket Created in Request Tracker (RT)
then Create Client in Runn
From Runn to Request Tracker (RT)
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and Runn
Triggers and actions 14 triggers · 32 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- New Assignment
Triggers when a new assignment is created in Runn, optionally limited to one person, role or project.
- New Client
Triggers when a new client is created in Runn.
- New Contract
Triggers when a new contract is added to a person in Runn.
- New Holiday Group
Triggers when a new holiday group is added to your Runn account.
- New Person
Triggers when a new person is added in Runn.
- New Project
Triggers when a new project is created in Runn.
- New Rate Card
Triggers when a new rate card is created in Runn.
- New Role
Triggers when a new role is created in Runn.
- New Skill
Triggers when a new skill is created in Runn.
- New Team
Triggers when a new team is created in Runn.
- New User
Triggers when a new user is added to your Runn account.
- Assign a Manager
Adds a Runn user as a manager of a person or placeholder, keeping any managers they already have. Returns the updated person.
- Create Assignment
Creates an assignment that schedules a person or placeholder on a project in a role for a date range, with the same number of minutes on each working day.
- Create Client
Creates a new client in Runn with a name and, optionally, a website and links to external systems.
- Create Contract
Adds a new contract to a person in Runn, setting their role, dates, employment type, cost and working hours.
- Create Person
Creates a person in Runn, along with their first contract (role, employment type, cost and working hours).
- Create Project
Creates a project in Runn for a client, optionally setting its budget, pricing model, rate card, team and managers, or duplicating it from an existing template project.
- Create Role
Creates a role in Runn, with optional default hourly cost, standard charge-out rate and external references.
- Create Skill
Creates a new skill in Runn that can be assigned to people and placeholders.
- Create Timesheet (Actual)
Records the time a person actually spent on a project for one day, creating the actual or overwriting an existing one for the same date, person, project, role and workstream.
- Find Client
Returns Runn clients whose name contains the text you enter (case-insensitive), with each client's id, website, archived status and external references.
- Find Person
Finds people in Runn by email, first name, last name or external id, returning every match and the first matching person.
- Find Project
Returns the projects whose name contains the text you give (ignoring case), optionally narrowed by external ID or last-modified date.
- Find Role
Finds roles in Runn whose name contains the text you give, ignoring case. Returns the matching roles, how many matched, and the first match.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and Runn, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Runn when something happens in Request Tracker (RT)?
Any of Runn's 13 actions, including Create Assignment, Create Client, Create Contract and Create Person. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Runn to Request Tracker (RT)?
Yes. When something happens in Runn, your agent can act in Request Tracker (RT) too. This page covers both directions: Runn's triggers and Request Tracker (RT)'s actions are listed here as well.
Do I have to build a connector for Request Tracker (RT) or Runn?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Request Tracker (RT) and Runn without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.