--- title: "Connect Request Tracker (RT) to Prisma Management Api - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Add project\" in Prisma Management Api." canonical: "https://apiant.ai/connect/request-tracker-rt-to-prisma-management-api" --- # Connect Request Tracker (RT) to Prisma Management Api When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add project** in [Prisma Management Api](https://apiant.ai/connections/prisma-management-api). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Prisma Management Api **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Prisma Management Api to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Prisma Management Api - When **Ticket Created** in Request Tracker (RT) then **Add project** in Prisma Management Api - When **Ticket Status Changed** in Request Tracker (RT) then **Update project** in Prisma Management Api Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Prisma Management Api ## Triggers and actions 3 triggers · 36 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add branch** Creates an empty branch in a Prisma project. The first branch in a project becomes the default production branch; later branches are preview branches. - Action **Add database** Creates a new Prisma Postgres database in a project, optionally cloned from another database or restored from a backup. - Action **Add database connection** Creates a new connection string for a Prisma Postgres database and returns its direct, pooled and Accelerate connection details. - Action **Add project** Creates a new Prisma project, optionally with a Postgres database, and returns the project with its workspace and database details. - Action **Add service token** Creates a new service token for a Prisma workspace, optionally limited to a single project. The token value is returned only once, in this step's output. - Action **Delete database** Deletes a Prisma Postgres database. A project's default database cannot be deleted. - Action **Delete project** Deletes a Prisma project. This cannot be undone. - Action **Get database** Returns a Prisma Postgres database by its ID, including its status, project, region and connections. - Action **Get project** Returns a Prisma project by its ID, including its name, default region, creation date and workspace. - Action **List branches** Returns the live branches of a Prisma project, optionally filtered by exact or partial Git branch name. - Action **List databases** Returns the Prisma Postgres databases you have access to, optionally filtered by project or branch. - Action **List projects** Returns the Prisma projects your token has access to, optionally narrowed to one logical ID. - Action **List service tokens** Returns the service tokens in a Prisma workspace, newest first, with each token's name, scope, project and expiry. - Action **List workspaces** Returns the Prisma workspaces your account can access, with each workspace's id, name and creation time. - Action **Transfer project** Transfers a Prisma project to another owner's workspace, using an access token supplied by the recipient. - Action **Update database** Updates a Prisma Postgres database: rename it, move it to another branch, or set its logical id. Returns the updated database record. - Action **Update project** Updates a Prisma project's name or settings and returns the updated project. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Prisma Management Api** Prisma's Management API for programmatically provisioning and managing Prisma Postgres databases, projects...](https://apiant.ai/connections/prisma-management-api) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Prisma Management Api - [ **HubSpot to Prisma Management Api** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-prisma-management-api) - [ **Salesforce to Prisma Management Api** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-prisma-management-api) - [ **Slack to Prisma Management Api** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-prisma-management-api) - [ **Google Sheets to Prisma Management Api** Google Sheets](https://apiant.ai/connect/google-sheets-to-prisma-management-api) - [ **Gmail to Prisma Management Api** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-prisma-management-api) - [ **Google Calendar to Prisma Management Api** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-prisma-management-api) Questions ## Request Tracker (RT) and Prisma Management Api, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Prisma Management Api when something happens in Request Tracker (RT)? Any of Prisma Management Api's 17 actions, including Update database, Update project, Add branch and Add database. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Prisma Management Api to Request Tracker (RT)? Prisma Management Api has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Prisma Management Api's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Prisma Management Api? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Prisma Management Api without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.