Connect Request Tracker (RT) to Payaca

Both apps 35Request Tracker (RT) 21Payaca 14

• Trigger
  Ticket Correspondence

  Triggers when a ticket is replied to (that is, corresponded with).

• Trigger
  Ticket Created

  Triggers when a new Request Tracker ticket is created.

• Trigger
  Ticket Status Changed

  Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.

• Action
  Add asset

  Create an asset.

• Action
  Comment on a Ticket

  Add an internal comment to a ticket and send to any internal watchers.

• Action
  Create Ticket

  Create a new ticket in Request Tracker.

• Action
  Find Attachment

  Locate an attachment by ID.

• Action
  Find Ticket

  Locate a ticket by ID.

• Action
  Find Tickets

  Issue a query to find matching tickets.

• Action
  Find Transaction

  Find a transaction by ID

• Action
  Get asset

  Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.

• Action
  Get queue

  Get a queue by id or name.

• Action
  Get user

  Get a user by id or name.

• Action
  List queues

  List all queues visible to user.

• Action
  List ticket history

  List transactions of a ticket.

• Action
  Reply to a Ticket

  Reply to the requestor and any internal or external watchers of a ticket.

• Action
  Update ticket

  General ticket update (Owner, Priority, Queue, custom fields).

• Action
  Update Ticket Due Date

  Update the due date of a ticket.

• Action
  Update Ticket Status

  Update the status of a ticket.

• Action
  Update Ticket Subject

  Update the subject of a ticket.

• Action
  Update user

  Update a user.

• Action
  Add invoice

  Creates an invoice against a Payaca project for a fixed amount, a percentage of the accepted project value, or everything still payable, and can optionally send it or mark it as sent.

• Action
  Add payment

  Records a payment against a Payaca project, optionally reconciling it to a specific invoice and emailing the customer a receipt. Returns the created payment and how it was reconciled.

• Action
  Add project note

  Adds one or more notes to a Payaca project and returns the notes that were created.

• Action
  Add proposal

  Creates a proposal on a Payaca project, with its line items, optional payment schedule and any grants. Returns the new proposal with its totals.

• Action
  Get customer

  Returns a customer by id, including their contacts, addresses, custom field values and tags.

• Action
  Get invoice

  Returns a Payaca invoice by its ID, including its status, totals, line items and linked project. An error occurs if the invoice is not found.

• Action
  Get project

  Returns a project by its id, including its customer, pipeline stage, site address, custom fields, totals, grants and expected payments.

• Action
  Get scheduled event

  Returns a single scheduled event, including its times, location, customer, project, assignees, notes, tags and contacts to notify. An error occurs if the event is not found.

• Action
  List customers

  Returns all customers in the Payaca account, optionally narrowed to those with a contact on a given email address or phone number.

• Action
  List pipelines

  Returns all pipelines in the Payaca account, including each pipeline's stages in order.

• Action
  List projects

  Returns the projects in the Payaca account, optionally only those belonging to one customer.

• Action
  Mark proposal as accepted

  Marks a proposal that was already sent to the customer as accepted and returns the updated proposal.

• Action
  Update project

  Updates the custom field values on an existing project and returns the updated project. Service-type projects cannot be updated.

• Action
  Update scheduled event

  Updates the name, description, start time or end time of an existing scheduled event, and returns the updated event.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.