# Connect Request Tracker (RT) to Olostep When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Create Crawl** in [Olostep](https://apiant.ai/connections/olostep). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Olostep **8** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Olostep to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Olostep - When **Ticket Created** in Request Tracker (RT) then **Create Crawl** in Olostep - When **Ticket Status Changed** in Request Tracker (RT) then **Create Map** in Olostep Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Olostep ## Triggers and actions 3 triggers · 27 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Ask AI Answer** Asks Olostep's AI to answer a question or perform a research task by searching and browsing live web pages, returning the answer and its sources. - Action **Batch Scrape URLs** Starts a new Olostep batch that scrapes a list of URLs in parallel. Returns the batch id and status; results are fetched later once the batch completes. - Action **Create Crawl** Starts a new Olostep crawl of a website and returns the crawl id to track progress. - Action **Create Map** Discovers the URLs on a website. Can take up to 120 seconds for complex sites. - Action **Get map** Retrieve a previously completed map (the list of URLs found on a website) by its ID. - Action **Get scrape** Retrieves the result of a previously created scrape by its id. - Action **Scrape Website** Scrapes a web page and returns its content in the formats you choose (Markdown, HTML, text, structured JSON or a screenshot). - Action **Search web** Searches the web with a natural-language query and returns a deduplicated list of relevant links with titles and descriptions. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Olostep** Olostep is a web scraping and crawling API that extracts structured data from any website in real-time for...](https://apiant.ai/connections/olostep) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Olostep - [ **Seafile to Olostep** Seafile is an open-source cloud storage platform that enables secure file sharing, and collaborative...](https://apiant.ai/connect/seafile-to-olostep) - [ **HubSpot to Olostep** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-olostep) - [ **Salesforce to Olostep** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-olostep) - [ **Slack to Olostep** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-olostep) - [ **Google Sheets to Olostep** Google Sheets](https://apiant.ai/connect/google-sheets-to-olostep) - [ **Gmail to Olostep** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-olostep) Questions ## Request Tracker (RT) and Olostep, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Olostep when something happens in Request Tracker (RT)? Any of Olostep's 8 actions, including Create Crawl, Create Map, Ask AI Answer and Batch Scrape URLs. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Olostep to Request Tracker (RT)? Olostep has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Olostep's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Olostep? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.