Integration
Connect Request Tracker (RT) to MaintainX
When Ticket Created fires in Request Tracker (RT), your agent runs Add Existing Categories to a Work Order in MaintainX. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and MaintainX to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) can start in MaintainX
When Ticket Created in Request Tracker (RT)
then Add Existing Categories to a Work Order in MaintainX
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and MaintainX
Triggers and actions 3 triggers · 53 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- Add Existing Categories to a Work Order
Adds Existing Categories to a Work Order.
- Add Part
Creates a new part (inventory item) in MaintainX.
- Add Purchase order
Creates a purchase order in MaintainX for a vendor, with its line items, costs and addresses.
- Add Vendor
Create a new vendor.
- Create Asset
Creates an Asset in MaintainX
- Create Location
Creates a location in MaintainX
- Create Work Order
Creates a new Work Order.
- Create Work Order Comment
Creates a New Comment on a Work Order.
- Create Work Request
Creates a new Work Request.
- Delete Asset
Deletes an asset in MaintainX by its ID.
- Delete Location
Delete a location by ID.
- Delete Part
Deletes a part from MaintainX by its ID.
- Delete Work Order
Delete a work order by ID.
- Delete Work Request
Deletes a work request in MaintainX by its ID.
- Find an Entity
Finds a MaintainX asset, location, part or work order by the external ID your other system assigned to it.
- Get Asset
Retrieve a single asset by ID.
- Get Location
Retrieves a single MaintainX location by its ID, including its custom fields.
- Get Part
Retrieves a single MaintainX part (inventory item) by its ID, including stock quantities, locations, vendors and custom fields.
- Get Purchase order
Retrieves a single MaintainX purchase order by its ID, including items, costs, addresses, attachments and custom fields.
- Get Vendor
Retrieve a single vendor by ID.
- Get Work Order
Retrieve a single work order by ID.
- Get Work Request
Retrieves a MaintainX work request by its ID, including its custom fields and its linked asset, location and work order.
- List Assets
Returns all assets in the MaintainX organization, optionally filtered by location, manufacturer, model or created/updated date range.
- List Locations
Returns all locations in the MaintainX organization, optionally narrowed to names starting with a given prefix.
- List Vendors
Lists the vendors in your MaintainX organization, including their custom field values.
- List Work Orders
Lists work orders in MaintainX, optionally filtered by title, status, priority, asset, location, part, vendor, assignee, team, category and created/updated dates.
- List Work Requests
List work requests with pagination/filters.
- Update Location
Updates a Location in MaintainX
- Update Part
Update fields on an existing part.
- Update Purchase order
Update fields on an existing purchase order.
- Update Vendor
Update fields on an existing vendor.
- Update Work Order
Updates an existing Work Order
- Update Work Order Status
Changes the status of a MaintainX work order.
- Update Work Request
Update fields on an existing work request.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Request Tracker (RT)
Request Tracker (RT) to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Request Tracker (RT) to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Request Tracker (RT) to StripeStripe is a payment processing platform for online businesses.
Request Tracker (RT) to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
Request Tracker (RT) to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
Request Tracker (RT) to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
More into MaintainX
HubSpot to MaintainXHubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to MaintainXGoogle Sheets
Gmail to MaintainXGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to MaintainXGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Request Tracker (RT) and MaintainX, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MaintainX when something happens in Request Tracker (RT)?
Any of MaintainX's 34 actions, including Create Asset, Create Location, Create Work Order and Create Work Order Comment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MaintainX to Request Tracker (RT)?
MaintainX has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads MaintainX's API documentation and adds it.
Do I have to build a connector for Request Tracker (RT) or MaintainX?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.