Integration
Connect Request Tracker (RT) to JustCall
When Ticket Created fires in Request Tracker (RT), your agent runs Add Contact to Sales Dialer Campaign in JustCall. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and JustCall to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) can start in JustCall
When Ticket Created in Request Tracker (RT)
then Add Contact to Sales Dialer Campaign in JustCall
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and JustCall
Triggers and actions 3 triggers · 29 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- Add Contact to Sales Dialer Campaign
Adds a contact to a JustCall Sales Dialer campaign. Identify the contact by its Sales Dialer contact ID or by phone number; if the phone number does not match an existing contact, a new contact is created and added. Details passed for an existing contact update that contact.
- Add Sales Dialer Campaign
Creates a new Sales Dialer campaign.
- Delete Contact From Sales Dialer Campaign
This action allows you to delete a contact from an existing Sales Dialer Campaign
- Find Contact
Returns the JustCall contacts that match the specified phone number and/or first and last name.
- Get Contact
Retrieves a single JustCall contact by its id.
- List Contacts
Lists contacts in the JustCall account, optionally filtered by agent, phone number, name or status. Returns up to 500 contacts.
- List Phone Numbers
Lists the phone numbers on your JustCall account, optionally filtered by type, capability, owner, sharing or business hours setting.
- List Sales Dialer Campaigns
Returns all Sales Dialer campaigns on the account.
- List Users
Lists the users in your JustCall account, optionally filtered by availability, email, user group or role.
- Update Contact
Updates an existing contact in JustCall's Contacts, located by its id or its primary phone number. Contact status (DND/DNM/Blacklist) cannot be changed with this action.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and JustCall, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in JustCall when something happens in Request Tracker (RT)?
Any of JustCall's 10 actions, including Update Contact, Add Contact to Sales Dialer Campaign, Add Sales Dialer Campaign and Find Contact. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from JustCall to Request Tracker (RT)?
JustCall has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads JustCall's API documentation and adds it.
Do I have to build a connector for Request Tracker (RT) or JustCall?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.