# Connect Request Tracker (RT) to Iucto When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add customer** in [Iucto](https://apiant.ai/connections/iucto). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Iucto **25** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Iucto to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Iucto - When **Ticket Created** in Request Tracker (RT) then **Add customer** in Iucto - When **Ticket Status Changed** in Request Tracker (RT) then **Add issued invoice** in Iucto Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Iucto ## Triggers and actions 3 triggers · 44 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add attachment** Uploads a file (up to 5 MB) and attaches it to an iÚčto document or contact. - Action **Add bank transaction** Imports a new bank transaction into iÚčto. iÚčto automatically tries to match it with existing documents by variable symbol and amount. - Action **Add customer** /customer - create an address-book customer. - Action **Add issued credit note** /creditnote_issued - create a credit note. - Action **Add issued invoice** /invoice_issued - create an issued invoice. - Action **Add issued proforma invoice** Creates an issued proforma (advance) invoice in iÚčto. The invoice must have at least one item. - Action **Add price list item** /price_list - create a price list item. - Action **Add received invoice** /invoice_received - create a received invoice. - Action **Add received payment** /payment_received - record a received payment. - Action **Add supplier** Adds a supplier to the iÚčto address book. - Action **Delete customer** Deletes a customer from the iÚčto address book. Fails if the customer is linked to an invoice, payment or other record. - Action **Delete issued invoice** Deletes an issued invoice. Invoices linked to another record, in a closed accounting/VAT period, or sent to EET cannot be deleted. - Action **Get attachment** Returns one file attachment: its name, type and size. - Action **Get customer** Retrieves the full detail of one customer, including address and invoicing preferences. - Action **Get issued credit note** Returns one issued credit note with its number, total and line items. - Action **Get issued invoice** Retrieves the details of an issued invoice by its ID. - Action **Get issued invoice PDF** Downloads the PDF of an issued invoice. - Action **Get issued proforma invoice** Returns one issued proforma invoice with its number, total and line items. - Action **List bank accounts** Lists the bank accounts set up in the iÚčto company. - Action **List customers** Returns all customers in the iÚčto address book, optionally narrowed by name, company ID, email, VAT ID, phone, bank account, customer group or external code. - Action **List price list items** Lists the items in your iÚčto price list, including hidden ones, optionally filtered by stock tracking, bar code or external code. - Action **List suppliers** Lists suppliers in the iÚčto address book, optionally filtered by name, IČO, email, DIČ, VAT-payer status, phone, bank account, supplier group or external code. - Action **Send issued invoice by email** Sends an issued invoice by email to the given recipients with a link to the invoice, optionally attaching the invoice PDF and delivery note PDF. - Action **Update customer** Updates an existing customer in iÚčto. The customer record is overwritten with the values supplied. - Action **Update issued invoice** Overwrites an issued invoice in iÚčto with the values supplied. The whole invoice is replaced, so supply every required field and the complete list of items. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Iucto** Czech online accounting/invoicing app with a REST API for automating document processing](https://apiant.ai/connections/iucto) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Iucto - [ **HubSpot to Iucto** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-iucto) - [ **Salesforce to Iucto** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-iucto) - [ **Slack to Iucto** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-iucto) - [ **Google Sheets to Iucto** Google Sheets](https://apiant.ai/connect/google-sheets-to-iucto) - [ **Gmail to Iucto** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-iucto) - [ **Google Calendar to Iucto** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-iucto) Questions ## Request Tracker (RT) and Iucto, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Iucto when something happens in Request Tracker (RT)? Any of Iucto's 25 actions, including Add received invoice, Add received payment, Send issued invoice by email and Update customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Iucto to Request Tracker (RT)? Iucto has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Iucto's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Iucto? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.