--- title: "Connect Request Tracker (RT) to Heymarket SMS - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Send Custom Message\" in Heymarket SMS." canonical: "https://apiant.ai/connect/request-tracker-rt-to-heymarket-sms" --- # Connect Request Tracker (RT) to Heymarket SMS When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Send Custom Message** in [Heymarket SMS](https://apiant.ai/connections/heymarket-sms). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions Heymarket SMS **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Heymarket SMS to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Heymarket SMS - When **Ticket Created** in Request Tracker (RT) then **Send Custom Message** in Heymarket SMS - When **Ticket Status Changed** in Request Tracker (RT) then **Send Template Message** in Heymarket SMS Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Heymarket SMS ## Triggers and actions 3 triggers · 32 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add list** Creates a new contact list in your Heymarket team, optionally adding contacts, phone numbers or emails to it. - Action **Add tag** Creates a new tag in your Heymarket team. - Action **Add template** Creates a message template in your Heymarket team. - Action **Delete contact** Deletes a Heymarket contact by its ID. - Action **Delete list** Deletes a Heymarket contact list, optionally removing given contacts from it first. - Action **Find contacts by criteria** Finds Heymarket contacts by phone number, email or other channel value, or by filter conditions such as name, tag, status or custom fields. - Action **Get contact** Returns a Heymarket contact by its ID, including name, phone, email, tags, notes and custom field values. - Action **Get conversation** Returns a Heymarket conversation by its ID, including its status, inbox, assignee, target number and members. - Action **Get list** Returns a single Heymarket list by its ID, including its name, sharing and archive status. - Action **List inboxes** Returns every inbox on your Heymarket team, with its name, phone numbers and members. - Action **Opt out number** Opts a phone number out of messaging, either team-wide or for selected inboxes. - Action **Send Custom Message** Sends a custom SMS/MMS message from a Heymarket inbox to a phone number, an existing chat, a group of numbers, or a list (broadcast). Can also post a private comment in a conversation. - Action **Send Template Message** Sends a saved Heymarket template as a text message to a phone number, an existing conversation, or a list. - Action **Update List** Updates a Heymarket list's name and adds or removes its contacts, phone numbers and email addresses. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Heymarket SMS** Heymarket SMS is a business texting with customers and employees.](https://apiant.ai/connections/heymarket-sms) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Heymarket SMS - [ **HubSpot to Heymarket SMS** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-heymarket-sms) - [ **Salesforce to Heymarket SMS** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-heymarket-sms) - [ **Slack to Heymarket SMS** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-heymarket-sms) - [ **Google Sheets to Heymarket SMS** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-heymarket-sms) - [ **Gmail to Heymarket SMS** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-heymarket-sms) - [ **Google Calendar to Heymarket SMS** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-heymarket-sms) Questions ## Request Tracker (RT) and Heymarket SMS, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Heymarket SMS when something happens in Request Tracker (RT)? Any of Heymarket SMS's 14 actions, including Send Custom Message, Send Template Message, Update List and Add list. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Heymarket SMS to Request Tracker (RT)? Heymarket SMS has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Heymarket SMS's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Heymarket SMS? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Heymarket SMS without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.