--- title: "Connect Request Tracker (RT) to Harvard Art Museums - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Find exhibitions by criteria\" in Harvard Art Museums." canonical: "https://apiant.ai/connect/request-tracker-rt-to-harvard-art-museums" --- # Connect Request Tracker (RT) to Harvard Art Museums When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Find exhibitions by criteria** in [Harvard Art Museums](https://apiant.ai/connections/harvard-art-museums). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Harvard Art Museums **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Harvard Art Museums to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. 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[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Harvard Art Museums - When **Ticket Created** in Request Tracker (RT) then **Find exhibitions by criteria** in Harvard Art Museums - When **Ticket Status Changed** in Request Tracker (RT) then **Find objects by criteria** in Harvard Art Museums Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Harvard Art Museums ## Triggers and actions 3 triggers · 29 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Find exhibitions by criteria** Searches the Harvard Art Museums exhibitions by keyword, venue, person, status or date and returns the matching exhibitions. - Action **Find objects by criteria** Searches the Harvard Art Museums collection and returns the objects that match the criteria you give, such as keyword, title, artist, classification or year made. - Action **Find people by criteria** Searches the Harvard Art Museums people (artists, sitters, donors, authors and more) by criteria and returns the matching person records. - Action **Find publications by criteria** Searches the Harvard Art Museums publications that have been written about or illustrate artworks in the collection, by keyword, person, group, year or other criteria. - Action **Get exhibition** Returns the full record for one Harvard Art Museums exhibition, including its venues, images, publications and videos. - Action **Get object** Returns the full record of one object in the Harvard Art Museums collection, including its people, images, exhibitions and publications. - Action **Get person** Returns the full record for one person associated with the Harvard Art Museums collections, such as an artist, sitter, donor or author. - Action **List classifications** Returns the classifications Harvard Art Museums curators use to categorize items in the collections, such as Prints or Sculpture, with each one's object count. - Action **List cultures** Returns the cultures used to describe items in the Harvard Art Museums collections, optionally filtered by a search. - Action **List galleries** Returns the galleries in the Harvard Art Museums building, optionally filtered by floor or a search query. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Harvard Art Museums** Art](https://apiant.ai/connections/harvard-art-museums) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Harvard Art Museums - [ **HubSpot to Harvard Art Museums** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-harvard-art-museums) - [ **Salesforce to Harvard Art Museums** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-harvard-art-museums) - [ **Slack to Harvard Art Museums** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-harvard-art-museums) - [ **Google Sheets to Harvard Art Museums** Google Sheets](https://apiant.ai/connect/google-sheets-to-harvard-art-museums) - [ **Gmail to Harvard Art Museums** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-harvard-art-museums) - [ **Google Calendar to Harvard Art Museums** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-harvard-art-museums) Questions ## Request Tracker (RT) and Harvard Art Museums, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Harvard Art Museums when something happens in Request Tracker (RT)? Any of Harvard Art Museums's 10 actions, including Find exhibitions by criteria, Find objects by criteria, Find people by criteria and Find publications by criteria. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Harvard Art Museums to Request Tracker (RT)? Harvard Art Museums has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Harvard Art Museums's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Harvard Art Museums? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Harvard Art Museums without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.