--- title: "Connect Request Tracker (RT) to Google Maps Platform - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Geocode Address\" in Google Maps Platform." canonical: "https://apiant.ai/connect/request-tracker-rt-to-google-maps-platform" --- # Connect Request Tracker (RT) to Google Maps Platform When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Geocode Address** in [Google Maps Platform](https://apiant.ai/connections/google-maps-platform). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions Google Maps Platform **8** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Google Maps Platform to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Google Maps Platform - When **Ticket Created** in Request Tracker (RT) then **Geocode Address** in Google Maps Platform - When **Ticket Status Changed** in Request Tracker (RT) then **Nearby Search** in Google Maps Platform Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Google Maps Platform ## Triggers and actions 3 triggers ยท 26 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Geocode Address** Converts a street address or place description into latitude/longitude coordinates and a formatted address. - Action **Get Directions** Returns a route between an origin and a destination, with total distance, travel time and step-by-step legs. - Action **Get Distance Matrix** Returns travel distance and time for every pair of origins and destinations. - Action **Get Place Details** Returns the details of one Google Maps place, including its name, address, location, rating, phone number, website and opening hours. - Action **Get Route** Calculates a route between an origin and a destination address and returns its distance, travel time, route polyline and summary. - Action **Nearby Search** Finds places within a radius of a latitude and longitude, optionally limited to place types such as restaurant or gas station, and returns them with their address, location and rating. - Action **Reverse Geocode** Converts latitude/longitude coordinates into the nearest human-readable address. - Action **Text Search** Searches Google Maps for places matching a text query, such as "pizza in New York", and returns the matching places with their address, location, rating and contact details. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Google Maps Platform** APIs and SDKs for maps, geocoding, routing, places search, and location-based data in apps.](https://apiant.ai/connections/google-maps-platform) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Google Maps Platform - [ **Shopify to Google Maps Platform** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-google-maps-platform) - [ **Instagram to Google Maps Platform** Instagram is a social media platform for sharing photos, videos, and stories.](https://apiant.ai/connect/instagram-to-google-maps-platform) - [ **Mapster to Google Maps Platform** Mapster is a feedback survey platform that helps you collect and analyze user feedback.](https://apiant.ai/connect/mapster-to-google-maps-platform) - [ **Paperless to Google Maps Platform** Paperless lets you create, sign, and manage intelligent documents on a single platform.](https://apiant.ai/connect/paperless-to-google-maps-platform) - [ **TickTick to Google Maps Platform** TickTick is a simple and effective to-do list and task manager app with seamless cloud synchronization...](https://apiant.ai/connect/ticktick-to-google-maps-platform) - [ **HubSpot to Google Maps Platform** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-google-maps-platform) Questions ## Request Tracker (RT) and Google Maps Platform, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Google Maps Platform when something happens in Request Tracker (RT)? Any of Google Maps Platform's 8 actions, including Geocode Address, Get Directions, Get Distance Matrix and Get Place Details. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Google Maps Platform to Request Tracker (RT)? Google Maps Platform has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Google Maps Platform's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Google Maps Platform? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Google Maps Platform without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.