Integration
Connect Request Tracker (RT) to Genius
When Ticket Created fires in Request Tracker (RT), your agent runs Get web page in Genius. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and Genius to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) can start in Genius
When Ticket Created in Request Tracker (RT)
then Get web page in Genius
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and Genius
Triggers and actions 3 triggers · 30 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- Add annotation
api.genius.com/annotations (scope create_annotation). Body: annotation.body.markdown, referent.raw_annotatable_url, fragment, context_for_display, web_page.
- Delete annotation
Deletes an annotation created by the connected Genius user.
- Find songs by search term
Returns the songs on Genius that match the specified search term.
- Get account
Returns account information for the connected Genius user.
- Get annotation
api.genius.com/annotations/:id (params id, text_format).
- Get artist
Retrieve data for a specific artist on Genius.
- Get song
api.genius.com/songs/:id (params id, text_format).
- Get web page
Looks up a web page on Genius by its URL and returns its Genius id and details. Only pages that already have at least one annotation are found.
- List artist songs
api.genius.com/artists/:id/songs; params sort (title|popularity), per_page, page.
- List referents
Lists referents (the annotated sections of a song or web page) for a song, a web page, or the user who created them.
- Update annotation
api.genius.com/annotations/:id (scope manage_annotation). Same body as Add annotation.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and Genius, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Genius when something happens in Request Tracker (RT)?
Any of Genius's 11 actions, including Update annotation, Add annotation, Find songs by search term and Get account. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Genius to Request Tracker (RT)?
Genius has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Genius's API documentation and adds it.
Do I have to build a connector for Request Tracker (RT) or Genius?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.