Integration
Connect Request Tracker (RT) to echowin
When Ticket Created fires in Request Tracker (RT), your agent runs Add contact in echowin. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and echowin to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) can start in echowin
When Ticket Created in Request Tracker (RT)
then Add contact in echowin
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and echowin
Triggers and actions 3 triggers · 33 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- Add contact
Adds a new contact to echowin.
- Add knowledgebase reference
Adds a question-and-answer reference to an echowin knowledgebase. It is searchable right away.
- Add note
Create a note on a contact.
- Add tag
Create a new CRM tag.
- Delete contact
Delete a CRM contact.
- Find knowledgebase entries by query
Returns up to 50 knowledgebase entries that best match the specified natural-language query, ranked by similarity.
- Get agent instructions
Returns the current natural-language instructions (system prompt) for one echowin agent.
- Get contact
Retrieve a single CRM contact by id.
- List agents
Returns every AI agent belonging to the team, newest first, with the knowledgebase each agent is linked to.
- List contacts
Lists the team's contacts with tags, CRM stage and user assignments, optionally filtered by free-text search or tags.
- List notes
Lists all notes attached to an echowin contact, newest first.
- List tags
Lists the team's contact tags in alphabetical order with the number of contacts carrying each tag.
- Update agent instructions
Replaces an echowin agent's instructions (system prompt). The previous version is saved to the agent's instruction history.
- Update contact
Updates an existing contact by ID. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and echowin, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in echowin when something happens in Request Tracker (RT)?
Any of echowin's 14 actions, including Update agent instructions, Update contact, Add contact and Add knowledgebase reference. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from echowin to Request Tracker (RT)?
echowin has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads echowin's API documentation and adds it.
Do I have to build a connector for Request Tracker (RT) or echowin?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.