--- title: "Connect Request Tracker (RT) to CII & UBL by InvoiceXML - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Create CII Invoice\" in CII & UBL by InvoiceXML." canonical: "https://apiant.ai/connect/request-tracker-rt-to-cii-ubl-by-invoicexml" --- # Connect Request Tracker (RT) to CII & UBL by InvoiceXML When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Create CII Invoice** in [CII & UBL by InvoiceXML](https://apiant.ai/connections/cii-ubl-by-invoicexml). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions CII & UBL by InvoiceXML **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and CII & UBL by InvoiceXML to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. 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[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in CII & UBL by InvoiceXML - When **Ticket Created** in Request Tracker (RT) then **Create CII Invoice** in CII & UBL by InvoiceXML - When **Ticket Status Changed** in Request Tracker (RT) then **Create UBL Invoice** in CII & UBL by InvoiceXML Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and CII & UBL by InvoiceXML ## Triggers and actions 3 triggers · 33 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Convert CII to UBL** Translates a UN/CEFACT CII invoice XML into a standards-compliant UBL 2.1 XML document, enabling interoperability between systems that use different e-invoice formats. - Action **Convert UBL to CII** Transforms a UBL 2.1 invoice XML into a UN/CEFACT CII XML document, bridging compatibility between PEPPOL-based systems and CII-native accounting platforms. - Action **Create CII Invoice** Produces a UN/CEFACT Cross-Industry Invoice (CII) XML document from structured billing data, ready for submission through any EN16931-compliant e-invoicing channel. - Action **Create UBL Invoice** Generates a standards-compliant UBL 2.1 XML invoice from structured billing data including seller, buyer, line items, and payment details. - Action **Extract Invoice Attachments** Download an e-invoice's embedded attachments as a ZIP. - Action **Extract Invoice JSON** Parses a PDF invoice into machine-readable JSON, reading embedded CII or UBL XML when available and applying AI-based extraction as a fallback for unstructured PDFs. - Action **Extract Invoice XML** Pull the CII or UBL XML out of an e-invoice PDF. - Action **Parse Invoice JSON** AI-parse any PDF invoice — messy, scanned, or handwritten — into structured JSON. - Action **Render CII to PDF** Produce a human-readable PDF from a CII e-invoice. - Action **Render UBL to PDF** Produce a human-readable PDF from a UBL e-invoice. - Action **Transform PDF to CII** Reads an existing PDF invoice and produces a UN/CEFACT CII XML document using AI-powered data extraction. Ideal for digitising paper-based or scanned invoices into a structured CII format. Note: AI can make mistakes; review output before sending. - Action **Transform PDF to UBL** Reads an existing PDF invoice and produces a UBL 2.1 XML document using AI-powered data extraction. Useful for onboarding legacy invoices into structured e-invoicing workflows. Note: AI can make mistakes; review output before sending. - Action **Validate CII Invoice** Verifies a UN/CEFACT CII invoice XML against EN16931 semantic rules and XSD schema, returning a detailed compliance report including any rule failures or data inconsistencies. - Action **Validate UBL Invoice** Checks a UBL 2.1 invoice XML against EN16931 business rules and schema constraints, returning a structured validation report with any rule violations or structural errors. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **CII & UBL by InvoiceXML** CII & UBL by InvoiceXML is an e-invoice compliance service for creating, converting, validating, and...](https://apiant.ai/connections/cii-ubl-by-invoicexml) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into CII & UBL by InvoiceXML - [ **HubSpot to CII & UBL by InvoiceXML** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-cii-ubl-by-invoicexml) - [ **Salesforce to CII & UBL by InvoiceXML** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-cii-ubl-by-invoicexml) - [ **Slack to CII & UBL by InvoiceXML** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-cii-ubl-by-invoicexml) - [ **Google Sheets to CII & UBL by InvoiceXML** Google Sheets](https://apiant.ai/connect/google-sheets-to-cii-ubl-by-invoicexml) - [ **Gmail to CII & UBL by InvoiceXML** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-cii-ubl-by-invoicexml) - [ **Google Calendar to CII & UBL by InvoiceXML** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-cii-ubl-by-invoicexml) Questions ## Request Tracker (RT) and CII & UBL by InvoiceXML, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in CII & UBL by InvoiceXML when something happens in Request Tracker (RT)? Any of CII & UBL by InvoiceXML's 14 actions, including Create CII Invoice, Create UBL Invoice, Convert CII to UBL and Convert UBL to CII. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from CII & UBL by InvoiceXML to Request Tracker (RT)? CII & UBL by InvoiceXML has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads CII & UBL by InvoiceXML's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or CII & UBL by InvoiceXML? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and CII & UBL by InvoiceXML without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.