# Connect Request Tracker (RT) to Botdog When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add Contact to a Campaign** in [Botdog](https://apiant.ai/connections/botdog). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions Botdog **30** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Botdog to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Botdog - When **Ticket Created** in Request Tracker (RT) then **Add Contact to a Campaign** in Botdog - When **Ticket Status Changed** in Request Tracker (RT) then **Add leads to blacklist** in Botdog Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Botdog ## Triggers and actions 3 triggers · 49 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add blacklist** Creates a new blacklist (suppression list) in Botdog so leads on it are excluded from campaigns. - Action **Add campaign** Creates a new outreach campaign in Botdog, optionally with a start and end date. - Action **Add Contact to a Campaign** Adds one contact to a Botdog campaign by LinkedIn profile URL, with optional name, title, company, location and custom attributes for message personalization. - Action **Add leads to blacklist** Adds up to 100 LinkedIn profiles to a Botdog blacklist so they are excluded from campaigns. Duplicates are skipped. - Action **Add leads to campaign** Adds up to 100 leads to a Botdog campaign in one call, each identified by LinkedIn profile URL. - Action **Add leads to list** Adds up to 100 LinkedIn profiles to a Botdog lead list. Duplicates are skipped. - Action **Add list** Creates a new lead list in Botdog to hold LinkedIn profiles you want to group together. - Action **Add snippet** Creates a reusable message snippet in Botdog — either a static text template or an LLM prompt — for use in campaign messages. - Action **Archive campaign** Archives a Botdog campaign. It disappears from the active list immediately and finishes archiving in the background. - Action **Delete campaign** Deletes a Botdog campaign. It disappears immediately and is removed in the background. - Action **Delete snippet** Deletes one of your own message snippets in Botdog. - Action **Get campaign** Returns one Botdog campaign by id, with its name, status, owner and schedule. - Action **Get campaign sequence** Returns a campaign's sequence — its steps and the branch conditions between them — as configured in the Botdog editor. - Action **Get campaign statistics** Returns a campaign's performance: invitations and messages sent, acceptances, replies, profile visits and the resulting rates. - Action **Get lead** Returns one lead by id, including profile details, campaign status and the lead's full event history. - Action **Get list** Returns one Botdog lead list by id, with its name and lead count. - Action **List campaign leads** Returns the leads in a Botdog campaign, optionally filtered by their campaign status or whether they replied. - Action **List campaigns** Returns the campaigns on the connected Botdog team, optionally filtered by status or owner. - Action **List leads** Returns leads across the Botdog team, optionally narrowed to a campaign or list and filtered by reply, unread or skipped state. - Action **List leads in list** Returns the leads in a Botdog lead list. - Action **List paused campaign activities** Returns which activity types — profile visits, invitations, messages and so on — are currently paused for a Botdog campaign. - Action **List snippets** Returns the message snippets visible to the connected Botdog user, both personal and team-shared. - Action **Pause campaign activities** Pauses specific activity types — profile visits, invitations, messages — on a campaign without pausing the whole campaign. - Action **Remove leads from blacklist** Removes leads from a Botdog blacklist, identified by lead id or LinkedIn profile URL. - Action **Remove leads from list** Removes leads from a Botdog lead list, identified by lead id or LinkedIn profile URL. - Action **Resume campaign activities** Resumes specific activity types on a Botdog campaign that were paused individually. - Action **Stop lead** Stops a lead's campaign sequence so Botdog sends them nothing further. The lead record is kept. - Action **Update campaign** Updates a Botdog campaign's name or schedule. Fields you leave blank keep their current values. - Action **Update lead** Updates a lead's details in Botdog — name, company, status note and custom fields. Fields you leave blank keep their current values. - Action **Update snippet** Updates a Botdog message snippet — its name, body, prompt, shortcut or archived state. Fields you leave blank keep their current values. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Botdog** Botdog is a LinkedIn automation tool for sales teams of 1-20.](https://apiant.ai/connections/botdog) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Botdog - [ **HubSpot to Botdog** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-botdog) - [ **Salesforce to Botdog** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-botdog) - [ **Slack to Botdog** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-botdog) - [ **Google Sheets to Botdog** Google Sheets](https://apiant.ai/connect/google-sheets-to-botdog) - [ **Gmail to Botdog** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-botdog) - [ **Google Calendar to Botdog** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-botdog) Questions ## Request Tracker (RT) and Botdog, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Botdog when something happens in Request Tracker (RT)? Any of Botdog's 30 actions, including Update campaign, Update lead, Update snippet and Add blacklist. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Botdog to Request Tracker (RT)? Botdog has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Botdog's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Botdog? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.