Connect Request Tracker (RT) to Attentive

Both apps 35Request Tracker (RT) 22Attentive 13

• Trigger
  Ticket Correspondence

  Triggers when a ticket is replied to (that is, corresponded with).

• Trigger
  Ticket Created

  Triggers when a new Request Tracker ticket is created.

• Trigger
  Ticket Status Changed

  Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.

• Action
  Add asset

  Create an asset.

• Action
  Add user

  Create a user.

• Action
  Comment on a Ticket

  Add an internal comment to a ticket and send to any internal watchers.

• Action
  Create Ticket

  Create a new ticket in Request Tracker.

• Action
  Find Attachment

  Locate an attachment by ID.

• Action
  Find Ticket

  Locate a ticket by ID.

• Action
  Find Tickets

  Issue a query to find matching tickets.

• Action
  Find Transaction

  Find a transaction by ID

• Action
  Get asset

  Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.

• Action
  Get queue

  Get a queue by id or name.

• Action
  Get user

  Get a user by id or name.

• Action
  List queues

  List all queues visible to user.

• Action
  List ticket history

  List transactions of a ticket.

• Action
  Reply to a Ticket

  Reply to the requestor and any internal or external watchers of a ticket.

• Action
  Update ticket

  General ticket update (Owner, Priority, Queue, custom fields).

• Action
  Update Ticket Due Date

  Update the due date of a ticket.

• Action
  Update Ticket Status

  Update the status of a ticket.

• Action
  Update Ticket Subject

  Update the subject of a ticket.

• Action
  Update user

  Update a user.

• Action
  Add to Cart

  Records that a shopper added a product to their cart in Attentive, so cart-abandonment journeys can fire.

• Action
  Custom Attributes

  Sets custom attributes (such as age, birthday or favorite team) on an Attentive user identified by phone, email, or external identifier.

• Action
  Custom Events

  Sends a custom event (such as "Order Shipped") for a user to Attentive, which can trigger Journeys.

• Action
  Delete Request

  Creates a privacy (CCPA) deletion request that deletes a subscriber within thirty days, identified by email, phone or client user id.

• Action
  Get Custom Attributes for a User

  Returns all custom attributes (name and value) stored on an Attentive user, looked up by phone number or email.

• Action
  Get Subscription Eligibility for a User

  Returns the subscription types and channels (SMS or email) a subscriber is eligible to receive messages on, looked up by phone number or email.

• Action
  Identity

  Associates a client user identifier or custom identifiers with an Attentive subscriber identified by phone, email, Shopify ID or Klaviyo ID.

• Action
  Lookup Product Catalog Ingestion

  Returns the status, validation errors and product counts of a product catalog upload.

• Action
  Product View

  Records that a shopper viewed one or more products in Attentive, so product-view journeys can fire.

• Action
  Purchase

  Records a purchase (order) event for a shopper in Attentive so it can trigger purchase-based journeys.

• Action
  Subscribe User

  Opts a person in to Attentive text or email subscriptions by phone or email, using a sign-up unit or a locale and subscription type.

• Action
  Unsubscribe Subscriptions for a User

  Unsubscribes a user (by phone or email) from specific Attentive subscription types and channels, or from all subscriptions when none are given.

• Action
  View Recent Catalog Uploads

  Returns your recent product catalog uploads with their ingestion status, product counts and validation errors, newest first.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.