--- title: "Connect Request Tracker (RT) to Agorapulse - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Add scheduled post\" in Agorapulse." canonical: "https://apiant.ai/connect/request-tracker-rt-to-agorapulse" --- # Connect Request Tracker (RT) to Agorapulse When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Add scheduled post** in [Agorapulse](https://apiant.ai/connections/agorapulse). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions Agorapulse **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Agorapulse to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Agorapulse - When **Ticket Created** in Request Tracker (RT) then **Add scheduled post** in Agorapulse - When **Ticket Status Changed** in Request Tracker (RT) then **Create Note** in Agorapulse Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Agorapulse ## Triggers and actions 3 triggers · 35 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add scheduled post** Schedules a new post on one social profile at one publishing date in an Agorapulse workspace, and returns the new post's id. - Action **Create Draft** Creates a draft post in an Agorapulse workspace, optionally assigned to one social profile and a planned publishing date. Returns the created post. - Action **Create Note** Creates a calendar note in an Agorapulse workspace, with a title, color and date range, optionally attached to social profiles. - Action **Delete note** Deletes a calendar note from an Agorapulse workspace. - Action **Delete post** Deletes a post that has not been published yet. Published posts cannot be deleted with this action. - Action **Find inbox items** Returns inbox items (comments, messages, mentions and reviews) from the chosen social profiles that match the specified labels, sentiments, types, parent items, review state and date range. - Action **Find notes** Returns the calendar notes in a workspace, optionally narrowed to a date range and to specific social profiles. - Action **Find posts** Returns the posts of a workspace published through Agorapulse, including drafts, that match the specified dates, profiles and statuses, most recent publishing date first. - Action **Get inbox item** Returns one inbox item from a social profile, including its text, creator, labels, sentiment, history and any pending approval workflow. - Action **Get post** Returns a single post from an Agorapulse workspace, including its text, media, labels and its schedule and status on each targeted profile. - Action **List listening searches** Returns the listening searches of a workspace, with the networks they cover, any competitors, and their metrics for the last seven days. - Action **List organizations** Returns all the Agorapulse organizations the connected account belongs to, with each organization's id and name. - Action **List profiles** Returns all social profiles connected to an Agorapulse workspace, with each profile's name, network type and social network id. - Action **List workspaces** Returns all the workspaces in an Agorapulse organization, with each workspace's id and name. - Action **Publish post now** Publishes a new post immediately on one social profile in an Agorapulse workspace and returns the published post. - Action **Reply to inbox item** Sends a reply to an item in the Agorapulse inbox, publicly or as a private message. Returns the published reply, or the approval workflow holding it for review. - Action **Update note** Updates an existing calendar note in a workspace, replacing its title, content, color, dates and attached social profiles. Returns the updated note. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Agorapulse** Agorapulse helps businesses manage social media in one place: schedule posts, engage with audiences, and...](https://apiant.ai/connections/agorapulse) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Agorapulse - [ **HubSpot to Agorapulse** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-agorapulse) - [ **Salesforce to Agorapulse** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-agorapulse) - [ **Slack to Agorapulse** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-agorapulse) - [ **Google Sheets to Agorapulse** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-agorapulse) - [ **Gmail to Agorapulse** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-agorapulse) - [ **Google Calendar to Agorapulse** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-agorapulse) Questions ## Request Tracker (RT) and Agorapulse, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Agorapulse when something happens in Request Tracker (RT)? Any of Agorapulse's 17 actions, including Create Draft, Create Note, Update note and Add scheduled post. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Agorapulse to Request Tracker (RT)? Agorapulse has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Agorapulse's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Agorapulse? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Agorapulse without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.