--- title: "Connect Request Tracker (RT) to Agendor - APIANT.ai" description: "When \"Ticket Created\" fires in Request Tracker (RT), your agent runs \"Update Deal Basic Data\" in Agendor." canonical: "https://apiant.ai/connect/request-tracker-rt-to-agendor" --- # Connect Request Tracker (RT) to Agendor When **Ticket Created** fires in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), your agent runs **Update Deal Basic Data** in [Agendor](https://apiant.ai/connections/agendor). Describe the whole flow and it is built, tested on every scenario and kept running. Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions Agendor **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Request Tracker (RT) and Agendor to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Request Tracker (RT) can start in Agendor - When **Ticket Created** in Request Tracker (RT) then **Update Deal Basic Data** in Agendor - When **Ticket Status Changed** in Request Tracker (RT) then **Update Deal Stage** in Agendor Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Request Tracker (RT) and Agendor ## Triggers and actions 3 triggers · 36 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. - Action **Add organization** Creates a new organization (company) in Agendor, with its contact details, address, classification and custom fields. - Action **Add product** Creates a new product in your Agendor product catalog. - Action **Create or Update Organization** Finds an organization by exact name or CNPJ and updates it, or creates a new organization when none matches. - Action **Create or Update Person** Finds a person by email or CPF and updates them, or creates a new person when no match exists. Returns the person record. - Action **Delete deal** Deletes a deal from Agendor by its ID and returns the deleted deal. - Action **Delete organization** Deletes an organization from Agendor. - Action **Delete person** Deletes a person from Agendor by ID. - Action **Find Deal** Finds deals in Agendor matching a title search and optional filters such as status, stage, owner, organization or person. Returns up to 100 matching deals with their custom fields. - Action **Find Person** Finds people in Agendor matching a name, email, document number, phone or other criteria, and returns the matching people with their custom fields. - Action **Get organization** Returns an Agendor organization by its ID, including contact details, address, owner, people and custom fields. - Action **Get person** Returns a person from Agendor by ID, including their contact details, organization and custom fields. - Action **List products** Returns all products in your Agendor account, including their custom fields. - Action **List tasks** Returns tasks and activities in your Agendor account, optionally filtered by date ranges, related deal/person/organization, users, type and completion status. - Action **List users** Returns the users of your Agendor account, optionally filtered by ID, name, email or active status. - Action **Update Deal Basic Data** Updates an existing deal's basic data in Agendor, such as its title, value, dates, owner, products and custom fields. - Action **Update Deal Stage** Moves a deal to a different stage of its sales funnel, or into another funnel. - Action **Update Organization** Updates an existing organization in Agendor, changing only the details you fill in. - Action **Update Person** Updates an existing person in Agendor. Only the fields you fill in are changed. ## Each app on its own - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) - [ **Agendor** Agendor is a sales improvement platform with web and mobile version designed for Brazilian companies with...](https://apiant.ai/connections/agendor) Reviews ## What our customers say ## More from Request Tracker (RT) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Request Tracker (RT) to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **Request Tracker (RT) to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Request Tracker (RT) to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/request-tracker-rt-to-zoom) ## More into Agendor - [ **HubSpot to Agendor** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-agendor) - [ **Salesforce to Agendor** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-agendor) - [ **Slack to Agendor** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-agendor) - [ **Google Sheets to Agendor** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-agendor) - [ **Gmail to Agendor** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-agendor) - [ **Google Calendar to Agendor** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-agendor) Questions ## Request Tracker (RT) and Agendor, answered ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Agendor when something happens in Request Tracker (RT)? Any of Agendor's 18 actions, including Create or Update Organization, Create or Update Person, Update Deal Basic Data and Update Deal Stage. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Agendor to Request Tracker (RT)? Agendor has no triggers in the catalog today, so automations start in Request Tracker (RT). If you need the other direction, ask: your agent reads Agendor's API documentation and adds it. ### ### Do I have to build a connector for Request Tracker (RT) or Agendor? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Request Tracker (RT) and Agendor without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.