--- title: "Connect RepairDesk and Request Tracker (RT) - APIANT.ai" description: "When \"Inventory Updated\" fires in RepairDesk, your agent runs \"Create Ticket\" in Request Tracker (RT)." canonical: "https://apiant.ai/connect/repairdesk-to-request-tracker-rt" --- # Connect RepairDesk and Request Tracker (RT) When **Inventory Updated** fires in [RepairDesk](https://apiant.ai/connections/repairdesk), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Create a New Ticket** in RepairDesk. Describe the whole flow and it is built, tested on every scenario and kept running. RepairDesk **9** triggers RepairDesk **7** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want RepairDesk and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What RepairDesk and Request Tracker (RT) can do together ### From RepairDesk to Request Tracker (RT) - When **Inventory Updated** in RepairDesk then **Create Ticket** in Request Tracker (RT) - When **New Customer** in RepairDesk then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to RepairDesk - When **Ticket Created** in Request Tracker (RT) then **Create a New Ticket** in RepairDesk - When **Ticket Status Changed** in Request Tracker (RT) then **Update Ticket** in RepairDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with RepairDesk and Request Tracker (RT) ## Triggers and actions 12 triggers · 25 actions - Trigger **Employee Commission** Triggers when an employee's payroll report row (pay period, commissions and net pay) appears or changes. - Trigger **Inventory Updated** Triggers when an inventory item is added or changed (stock, price, name or other details). - Trigger **New Customer** Triggers when a new customer is added in RepairDesk. - Trigger **New Inventory Item** Triggers when a new inventory item is added in RepairDesk. - Trigger **New Invoice** Triggers when a new invoice is created in RepairDesk. - Trigger **New Lead** Triggers when a new lead (appointment) is created in RepairDesk. - Trigger **New Payment Added** Triggers when a payment is recorded against an invoice in your RepairDesk store today. - Trigger **New Ticket** Triggers when a new repair ticket is created in RepairDesk. - Trigger **Ticket Status Change** Triggers when the repair status of a device on a ticket changes (checks the 1000 most recently created tickets). - Action **Add Payment** Records a payment against an existing RepairDesk invoice. - Action **Create a New Invoice** Creates a new invoice for a customer in RepairDesk with the given line items. - Action **Create a New Ticket** Creates a repair ticket in RepairDesk for a customer, with one or more device line items. - Action **Create Customer** Creates a new customer in RepairDesk with their contact details and address. - Action **Create Lead** Creates a lead (appointment) in RepairDesk with the customer's contact details and the devices they want repaired. - Action **Find Customer** Finds customers whose name, phone, email, postcode, city, organization or driving licence matches a keyword, optionally narrowed by referral source. - Action **Update Ticket** Updates a repair ticket's summary (customer, discount, totals) and its line items (devices), including their parts, conditions and images. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **RepairDesk** RepairDesk is an all-in-one repair shop management platform that helps cell phone repair shops easily manage...](https://apiant.ai/connections/repairdesk) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from RepairDesk - [ **RepairDesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/repairdesk-to-salesforce) - [ **RepairDesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/repairdesk-to-slack) - [ **RepairDesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/repairdesk-to-stripe) - [ **RepairDesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/repairdesk-to-shopify) - [ **RepairDesk to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/repairdesk-to-trello) - [ **RepairDesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/repairdesk-to-zoom) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## RepairDesk and Request Tracker (RT), answered ### ### What can start an automation from RepairDesk? Any of RepairDesk's 9 triggers in the catalog, including Inventory Updated, New Customer, New Inventory Item and New Invoice. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in RepairDesk? Any of Request Tracker (RT)'s 18 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to RepairDesk? Yes. When something happens in Request Tracker (RT), your agent can act in RepairDesk too. This page covers both directions: Request Tracker (RT)'s triggers and RepairDesk's actions are listed here as well. ### ### Do I have to build a connector for RepairDesk or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use RepairDesk and Request Tracker (RT) without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.