Connect Relatel to Worksuite

Both apps 35Relatel 23Worksuite 12

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Action
  Change Payment Status

  Changes the status of an existing Worksuite payment, for example marking it approved or paid, and returns the updated payment.

• Action
  Create Job Opening

  Creates a job opening in Worksuite and returns the new job opening, including its id, status and custom field values.

• Action
  Create Payment

  Creates a new payment to a Worksuite partner, made up of one or more line items, and returns the created payment.

• Action
  Create Project

  Creates a new project in Worksuite and returns the created project.

• Action
  Find Job Opening

  Returns the job openings that match the external ID, status, creator or archived state you specify.

• Action
  Find Partner

  Returns the partners in your Worksuite account that match the criteria you supply, such as email, name, external ID or status details.

• Action
  Find Payment

  Returns the payments that match the external ID, partner, status or status date range you specify.

• Action
  Find Project

  Returns the projects that match your own external ID or a custom field value.

• Action
  Find Task

  Returns the tasks that match an external ID, a partner or a custom field value.

• Action
  Update Job Opening

  Updates an existing job opening by its ID and returns the updated job opening. Only the fields you fill in are changed.

• Action
  Update Partner

  Updates an existing partner in your Worksuite talent pool and returns the updated partner record. Only the fields you fill in are changed.

• Action
  Update Task

  Updates an existing task in a Worksuite project and returns the updated task. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.