Connect Relatel and Ticketeer

Both apps 49Relatel 23Ticketeer 26

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Trigger
  Comment Added

  Triggers when a comment is added in any task in the selected board.

• Trigger
  New board

  Fires when a new board is created.

• Trigger
  Task Assigned

  Triggers when a task is is assigned to a user in the selected board.

• Trigger
  Task Created

  Triggers when a task is created in the selected board.

• Trigger
  Task Moved

  Triggers when a task is moved both within a column and between columns in the selected board.

• Action
  Add board

  Create a new board.

• Action
  Add comment

  Add a comment to a task.

• Action
  Add tag

  Create a new tag on a board.

• Action
  Create Task

  Creates a task in the specified column of the specified board

• Action
  Delete board

  Delete a board.

• Action
  Delete tag

  Delete a tag from a board.

• Action
  Delete task

  Delete a task.

• Action
  Get board

  Retrieve a single board by id.

• Action
  Get column

  Retrieve a single column on a board.

• Action
  Get task

  Retrieve a single task by id.

• Action
  List boards

  List the boards visible to the connected account.

• Action
  List board users

  List the users who have access to a board.

• Action
  List checkboxes

  List the checklist items on a task.

• Action
  List columns

  List the columns on a board.

• Action
  List comments

  List the comments on a task.

• Action
  List tags

  List the tags defined on a board.

• Action
  List tasks

  List the tasks on a board.

• Action
  Move task

  Move a task to a different column or assign it to a user.

• Action
  Update board

  Edit a board's name or settings.

• Action
  Update column

  Rename a board column.

• Action
  Update task

  Edit a task's fields.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.